rma to Italy???? problem, problem, problem

[Gian]

sorry for my english... i use a traslator..  

In January 2009 I purchased a motherboard GA-EP45-UD3R.
in September 2010, the board broke. I did the RMA to www.e-key.it to which I have sent them on September 15. the card was send directly to the gigabyte for a replacement after having been checked. today 19/11/2010 I'm still waiting for the replacement.
as it may be a delay if I read on the forum that the times are very close?
Who's to blame?

Gian

[Dark Mantis]

Hi and welcome to the UK Gigabyte Forum.

I really don't know what the local procedure is in Italy but I would imagine that it has gone to the European Gigabyte Service centre and it depends on how soon they reveived it and how busy they are as to how long it takes to get it back to you. It does seem a long time though. Have you tried contacting your local centre or the retailer?

[Gian]

the retail of course. the timing varies from 30 to 40 working days
a shame
I do not understand why the gigabyte does not give the possibility to directly treat the substitutions

we are slaves of retailers given the long lead times for replacement have to buy new components despite the "old" are still under warranty.
those who work with computers suffer a significant injury

[Dark Mantis]

It can be a hard life Hopefully your motherboard will be returned soon.

[Gian]

I felt the seller: the card was sent in late September along with other material.
then is that the gigabyte is slow? 

[Dark Mantis]

Possibly, but I wouldn't believe everything that you are told.

[Gian]

you're right, I wonder, however, because the gigabyte does not care about their customers who spend money at the end for its products.
I've always been pleased with gigabytes maybe should learn from other manufacturers such as EVGA have a excellent after sales service.
I do not buy more from that store but it is said that in anticipation of the future, I do not talk to other brand.
for the record ..... no news today even though I wrote him an e-mail

sorry for the outburst but I am very angry

[runn3R]

I advise you to contact Gigabyte Italy for help. Please use this system (GGTS) for contact:
http://www.gigabyte.com/support-downloads/technical-support.aspx

[Gian]

Thanks for your interest. i have send an email on 10.10.2010. the answer:


""Thank you for your kindly mail and inquiry. Warranty and RMA issues are normally arranged by your supplier. The warranty terms are depending on your sale of contract and are what ever your supplier sold you. The supplier and they shall follow a standard RMA procedure and send the board to the local distributor for RMA service for you. Since we are not sure if they send it to us or to distributor, we would suggest you contact reseller for further status check.

If you still have any further question or suggestion about our products/service, please do not hesitate to contact us. We will try our best to help you resolve the problem ASAP.""

Also today I have not received anything
why do not you know that due to the gigabyte sent the materials in this shop?

[gasse]

I do not understand why the gigabyte does not give the possibility to directly treat the substitutions

we are slaves of retailers given the long lead times for replacement have to buy new components despite the "old" are still under warranty.
those who work with computers suffer a significant injury

I understand how you feel, because I'm a retailer's slave too. Same retailer, different hardware. My EX58-UD5 is dead prematurely.

13/10/10: Requested RMA code
15/10/10: RMA authorization obtained
20/10/10: The store received my motherboard
29/10/10: Mobo maileld to Gigabyte
12/11/10: "I don't know when you'll receive your repaired modo. Wait 30-40 days..."

Gigabyte builds way more interesting products than other important hardware makers in the world, but here in Italy we suffer the poor hardware support. Gigabyte, you are an important player in hardware peripherals and technical support is always important for your customers. Help us.
Give italians the ability to skip the "store filtering" and let our mouths smile again!