X58a-ud3r usb 3 dropout

[The Joker]

Hi,

I am having problem.
When I connect the usb 3 enclosurer to the usb 3 port, it would randomly dropout when writing to the drive.
I am using the newest usb 3 driver NEC USB 3.0 Driver   2.0.30.0

my enclosure is a vantec
http://www.vantecusa.com/gl/product/view_detail/274
it is a 3.5" with it's own power.

The internal hdd is a wd green 2tb.

The enclosure drive works fine when I connect it to usb 2 (writing/reading) on the motherboard.

The bare drive also works fine when I dock it in an esata dock.

Also someone else here also has the problem
http://forum.giga-byte.co.uk/index.php?PHPSESSID=edeef17116b9fdb27b5c1d12c5c3b0df&topic=3930.0

[Dark Mantis]

Hi Joker and really nice to see you here again.

There have been  a few of these types of problem with the USB3 drives. Most of which have had different causes. Probably the most common would be the drives external interface being faulty.

Have you made sure that you have the latest BIOS version installed for the motherboard and the latest drivers for the onboard USB3 ?

It might be worth checking the firmware of the drive also to see if there is anything newer available. Also make sure that USB3 is enabled in the BIOS.

[The Joker]

Hi Joker and really nice to see you here again.

There have been  a few of these types of problem with the USB3 drives. Most of which have had different causes. Probably the most common would be the drives external interface being faulty.

Have you made sure that you have the latest BIOS version installed for the motherboard and the latest drivers for the onboard USB3 ?

It might be worth checking the firmware of the drive also to see if there is anything newer available. Also make sure that USB3 is enabled in the BIOS.

Hi
thanks for the reply,
I see you are now a mod. Congrats.

Why are u making assumption it is the drive that is faulty? What if it is the nec controller that is the problem?
According to the other thread the person also had a problem with no fix even though it works via a usb 3 adapter card on another pc.

Why would the external interface be faulty if it works via usb 2?

Yes usb 3 is enabled in the bios, it is on default settings.

I tried with 2 different internal drives.
One is a laptop 2.5", and other is 3.5" connected to the enclosure.

The cable and enclosure is newly bought.
The cable and enclosure works fine on usb 2 port of the motherboard.

Yes, my bios is quite recent. It's an FC, I will try the latest FG1, but I don't read anywhere in the previous changelogs about any usb 3 fixes.

==
Just updated to bios FF.
Will do some more testing

Also forgot to mention

I am running windows 7 64 bit

[Dark Mantis]

Often the changlogs in the BIOS updates are very flimsy and don't really describe a lot of what they fix.

I am not saying it is the drives interface, just that it could be. Sure it could be the motherboard . It is just I have heard this s few times before and the obvious culprit is the board. It has turned out to not usually be the case though.

There is a physical difference between the USB2 and USB3 ports and interfaces. The USB3 has many more connections so it is quite possible for it to work in USB2 mode but fail in USB3 mode.

[neoncs]

Hi,

I have the same board rev2. and just got a USB 3 Vantec Nexstar Dock and have the same issue with usb 3.0 drop out. But as the board has 2 ports I have idetified that it is only one of the usb 3 ports that is causing the problem and the other works fine and do does the usb 2 ports.

Is my motherboard faulty and returnable for replacement?

Paul

[edcharly]

Hi, I have a X58A-UD3R with the same issue. It was detected firs time by overclockers.com in 11/30/2009, time enough to find a fix. I have updated bios to f7, renesas usb3.0 chip firmware and usb3.0 drivers and still dropouts and transfer freezing problems. Im using conceptronic usb 3.0 HDD dock in windows 7 64bits. Problem is in both mobo usb connectors. Using google to search "renesas usb 3.0 problem" you can see that is not a few people problem.

[Dark Mantis]

Hi,

I have the same board rev2. and just got a USB 3 Vantec Nexstar Dock and have the same issue with usb 3.0 drop out. But as the board has 2 ports I have idetified that it is only one of the usb 3 ports that is causing the problem and the other works fine and do does the usb 2 ports.

Is my motherboard faulty and returnable for replacement?

Paul

If you are sure that the problem lies wioth the motherboard then yes  you can RMA it back to the retailer where you purchased it.

[Dark Mantis]

Hi, I have a X58A-UD3R with the same issue. It was detected firs time by overclockers.com in 11/30/2009, time enough to find a fix. I have updated bios to f7, renesas usb3.0 chip firmware and usb3.0 drivers and still dropouts and transfer freezing problems. Im using conceptronic usb 3.0 HDD dock in windows 7 64bits. Problem is in both mobo usb connectors. Using google to search "renesas usb 3.0 problem" you can see that is not a few people problem.

Hi

Again if you are sure that the board is faulty then you can RMA it.  Just bear in mind that if it is a case of drivers of BIOS issues the RMA won't get you very far if it can be persuaded to work.

[EagleOne]

I have same problem l just bought Nexstar twin dock usb 3 dock and when l connect to usb 3 it goes and shows it connected then it unconnects then connects 3 times under devices in windows u see the drives go in and out then out completely and l cannot access drives but if l put it to usb 2 ports works fine, X58A - UD3R ff brand new dock and band new load windows 7 64 still same problem.
also this is a new motherboard as well as l had another problem with RAM frequency which is fixed now with this new board but now l hv found this problem that alot here are having all drivers latest as its new load up.

For all l tried this and it made a change pull cable half to 3/4s out of the back of dock u will have to work out how far u need to pull it out by it then starts working but once u push it all the way in then it drops out so it could be cable for all, but then again pulling it out like this might make it connect up as usb 2 instead of 3.

[EagleOne]

Heads up l took the dock back explaining about cable problem, they gave me 2m usb 3 cable from a diff company which is 1m longer, hooked it up pushed cable all the way in and bang worked straight away and has not dropped out, so it seems the cable that comes with NexStar docks are faulty, so l suggest to all if u hv these docks also get a usb 3 cable made by someone else and try it, l would say everyone's prob with drop outs would be the cable that come in the docks box.

[Aussie Allan]

Heads up l took the dock back explaining about cable problem, they gave me 2m usb 3 cable from a diff company which is 1m longer, hooked it up pushed cable all the way in and bang worked straight away and has not dropped out, so it seems the cable that comes with NexStar docks are faulty, so l suggest to all if u hv these docks also get a usb 3 cable made by someone else and try it, l would say everyone's prob with drop outs would be the cable that come in the docks box.

Nice feedback.... We need more Aussies or our attitude......many thanks!..... will be a handy, new suggestion to this continuing problem

 Cheap, Chinese cables are becoming a bigger and bigger problem everywhere.........a sparky mate of mine over here took back a whole 100m roll of 
2 core 15amp power cable and to use his words "it felt stiff and not quite right"...turned out to be copper washed steel core!...

  Aussie Allan

  Aussie Allan

[MarkP]

The problem is wide spread, you can find the same thing for about any mainboard that has USB3 onboard, also with PCIe to USB3 cards, and for about any external USB3 device there is.
Personally I have 9 external HDDs, different sizes, different boxes.
I have 3 PC´s with different mainboards, USB3 onboard or PCIe card, or even both.
Obviously I have 9 cables and 9 power supplies as well.
The problem persists with ALL of them in any combination of PC, drive, cable, etc.
I have all all the latest firmware, BIOS, drivers, for all 3 systems, but it makes no difference at all, whether I use the old or the new ones, the problem remains the same.
Furthermore, the problem appears on random, sometimes the drive drops out after copying less than 1GB, next time I can copy 150GB without problems.

You may imagine, within such a variety of hardware, there is virtually no chance of hardware defect, and since I tried all the latest drivers as well, there is no chance for a software problem either.
That´s how I got to a new idea, even though it seems to be a topic from ancient history, an IRQ conflict.

It would lead a bit too far to explain here about IRQ´s, neither can I give you details of how to solve them, I´m sure Google will find it for you.
Fact is, IFFFF you manage through BIOS and system settings to set your USB3 controller to an IRQ that isn´t shared with anything else, there are no dropouts anymore.