Dear Sir,
I am advised by our engineer to send in any on screen shots of what you
are seeing and advise which software you are using prior to sending in
the goods as we feel this is not a VGA issue but a software one.
I got that e-mail at 9am, they received the card at 12 o'clock dinner time. I have sent an email back explaining why its not a software problem in this instance in my view as other cards work fine in the same system but the card displays the same problem in all the systems I have been able to test it in. This card exhibits the same problem in every system ive put it in but I know for a fact that the drivers I have used have in the past worked completely fine and the card has run fine with them.
Update: I contacted them by phone, call was answered within 30 seconds and the guy who answered was very helpful. I explained the problem and he has forwarded the email I sent to them. He said I should get a response to this RMA this week, the card was literately been scanned in as we were chatting. I explained myself the best I could and he has informed me that before they send the card back if they find no fault found, they will send screenshots of the card and how it performed on their systems etc.
Another Update: Just incase they find nothing wrong with the card, I contacted Intel, to make sure it was not a problem with my i5 SB CPU. They assured me that while it would be possible for the PCI-E lanes on the CPU to be faulty, it would not cause such a precise error with just a single card and not reproduce the same problem with another card, it would cause more troublesome problems so that rules out the CPU. I have ruled out the memory, and SSD so that leaves only one thing. If this card comes back as working fine and they can get the card working at 16x with all its full performance intact then it means that the only other thing it could be is a faulty PSU right?
