BSOD whenever ATI drivers are installed

[zerobomb]

I'm using a Radeon HD 5830 on a Gigabyte motherboard (GA-X58A-UD3R).  Recently, my computer has begun crashing on boot after the windows logo displays whenever the ATI display drivers are installed.  I've tried several driver versions but had no improvement.  I reinstalled Windows, and it will boot with its very basic default VGA driver, however it will begin to crash on start up as soon as the ATI drivers are installed.

I am concerned that it may be a hardware problem, is there a good way to test the graphics card hardware, like a memtest for video memory?

System:
Windows 7 Enterprise 64-bit
GA-X58A-UD3R (rev. 2)
Intel i7 950
Radeon HD 5830
Plextor PX-128M2S  (SSD)
12GB 1333 DDR3 (2GB x 6)

BSOD:
BCCode:   c000021a
BCP1:   FFFFF8A001B70A40
BCP2:   0000000000000000
BCP3:   FFFFFFFFC0000001
BCP4:   00000000001005E0
OS Version:   6_1_7601
Service Pack:   1_0
Product:   256_1

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

I would suggestwiping the drivers off the system with something like driver wiper and then clear the CMOS exactly as follows:

Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.

Once done remove the motherboard battery for at least one hour before replacing it.
 
Next plug back into the mains supply and boot.
 
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.

Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.

After this you can install the latest drivers available and see if that does the trick.

[zerobomb]

No good, I reset the CMOS as you described and re-installed the latest drivers.  The BSOD is the same.

I have never overclocked any components.  The mobo originally detected my ram as 1066 and I manually set it to 1333, however I have since changed it back.

[F5BJR]

*
Test with defaults for Ram ( 1066 ) and not 1333

Pierre

[Dark Mantis]

Can you try with a different graphics card just to test for a GPU fault ?

If not try running Memtest86+ exactly like this:

I would suggest that you download and run the latest version of  Memtest86+ to check your RAM first.

Memtest86+        http://www.memtest.org/

Insert one stick of memory in slot 1 and run Memtest on it for at least 10 complete loops/cycles and if there are no errors then swap it over with the next one and continue untill you have checked all  modules.
 
If you have any errors the module is faulty.

If you have any faulty modules you will have to return the whole kit as they are matched.

Post back when you have done that with the results.

[zerobomb]

I would try the memtest, except this morning the computer failed to pass POST.  There was a long beep followed by a short one, which the mobo manual says is a memory or motherboard error.

I tried clearing the CMOS again (remove mobo battery for > 1hr), but the error persists.

When I got the BSOD, the first thing I did was run memtest, it was about 2 days ago.  I did not run it as you described, but it found no errors after 6 passes.

I have been using the 1066 settings.

I have removed ram modules and tried booting with various single sticks in slot 1, and had the same issue each time. I have 6 ram sticks, 2GB each.  They were not all part of the same kit, they came in 3 sets of 2.

I have also discovered that I can reboot the computer with ctrl+alt+delete, even though nothing shows up on the screen.  Could the system be passing POST but not showing a video output?

[zerobomb]

I have since RMA'd the product and received a different unit.  The computer can now boot.