How did you fix the problem cause that might be a better solution for me at the moment.
NCIX is giving me some serious problems and making me jump through hoops to get an exchange and even then it's a lose lose situation. Infact, I'm currently posting this from NCIX while waiting for the more senior technician to get back from his lunch break.
Now here's my situation:
They suggested that the reason why the computer wasn't booting up initially was cause it already *is* in dual channel. I blame the lack of the standardized colour-coded channels on this board. I showed them through CPU-Z that it was, infact, running in single channel.
The they suggested that it might be a ram problem, saying that it's not compatible and if it isn't on their certified list then it's not their problem. I confirmed that the board is listed as compatible with the g.skill sniper ram on the g.skill site.
Finally they agreed that there is *something* wrong with the COMPUTER though they never admitted it was the board, but i insisted on an exchange. However, to do an exchange, i would have to take out the board myself cause they cannot be liable.
"Does that mean i have to go home, get a screw driver, take it out, and bring it back?"
"yes"
so i went to a nearby home depot and got a scre driver and half way through taking the board out, they tell me that they don't have the board in stock and i would have to wait a few days to get it from another store. I asked if they would gaurantee the new board to be working first. Again they can't bnnecause they cannot open the new board and can't touch my computer due to liablity.
The only way i can get them to check the board is to pay them to " repair" my computer for 50 bucks which gives them the ability to try out the new board. And even then, they can't gaurantee that if the new board doesn't work that i would be entitled to anything.
Options: Run in single channel and feel ripped off, wait for my new board and hope it works, or pay 50 bucks for them to "check" it. loselose situation. Any ideas?