Returning graphics card

[fashric]

I'm returning my Gigabyte 5850 for the second time in a year due to it ceasing to function. The RMA process last time went absolutely fine and I got a replacement in good time. This time though I'm a bit concerned that it may not go as smoothly because I have not included with the returned card the RMA.xls I received in the email from Gigabyte...The email I received did not make it clear at all that I needed to do this.

Ear Sir,

 

Please return on UKA-1230093, new form attached. Please read updated warranty statement also attached. Please return item to and if possible the motherboard as well to:

 

GBT Tech Ltd

Unit 13 Warren Yard

Warren Farm Office Village

Wolverton Mill

Milton Keynes MK12 5NW

 

Regards

 

Returns Dept

Yes Ear sir is a typo from the support guy Not sure how he knows I have big ears

However I decided to read through the emails from last year and discovered that I was indeed meant to include it. I have put the RMA number clearly on the front of the package will this be enough for the RMA to  go smoothly or will I experience a delay?

Thanks,
Richard

[runn3R]

Hi

Apologizes for the typing error from RMA dept.
If RMA number is written on the package then no problem with the service.
For future reference please contact directly under returns@gbt-tech.co.uk only as usually you may receive a quicker response than here. Thanks

[Dark Mantis]

It would appear that everything is ok then as runn3R is Gigabyte staff and is in the same office complex.

[fashric]

Yep everything is sorted now, thank you very much for the quick responses. Glad to see Gigabyte are still excellent at dealing with any issues their customers have.

[fashric]

I feel I need to say how good and happy I am with the service I received. To all involved thank you very much! To get my card returned in working in order in less than 5 working days is just amazing.

[Dark Mantis]

Glad it all worked out well for you and that the system works well.