Official GIGABYTE Forum
Questions about GIGABYTE products => Graphic cards => Topic started by: ernisj on February 15, 2011, 12:31:46 am
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Hi,
not sure where else to seek help, so I thought will try manufacturers forums (never had to do this before).
Problem: my new Gigabyte 560 Ti OC (not SOC) crash every single time I boot to Windows 7 x64. Windows shows error message about Nvidia drivers and something about Kernel, screen turns black few times and PC just auto reboots. After reboot it works as per normal. If I reboot, no problems booting up. As soon as I shutdown, start again, same problem.
Tried with drivers which came on CD, also latest Nvidia 266.66, same issue. If I uninstall NVidia drivers and use Windows 7 default ones, it works fine.
Please help, this problem is driving me nuts and I don't know if I should wait for new drivers (1-2 months??) or simply return card for refund/exchange.
Thanks in advance!
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Hi and welcome to the Gigabyte Forum.
I expect it is just a driver issue from your description even though I am afraid it doesn't help you much right now.
The only other thing I can suggest to try is to turn back the timings on the card to the defaut values for this board and see if it will run better like that for now. Sometimes these company overclocks can be a bit off.
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Try the new driver..
http://downloads.guru3d.com/Forceware-266.77-Win-Vista--7-WHQL-64-bit-download-2678.html
Also if you can get into windows at all install msi afterburner and down clock the card to stock. Your card at the moment is at 900. Down clock it to 822 (core) and 1900 on the memory. People are having probs with this card (as I did) as it was a bad factory overclock (not with the core or memory as I have way surpassed them) but not enough voltage.... my core is now at 1000 with the mem at 2100 and there is still more to come from it on the memory side..
My card is stable as a rock... the new drivers work great.. My PSU is an antec truepower 650. You got enough juice?
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My 560 Ti OC is showing artefacts in games and stress test with ati tool and occt. Should I rma or wait for a bios fix?
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If you can live with it for now I would suggest waiting for a firmware update. It might be as well to keep GGTS informed of the problem though so they know that it needs fixing.
Just enter your email address and click on the language of choice.
GGTS http://ggts.gigabyte.com/
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I received a prompt reply from Gigabyte support to return the card to retailer.
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Thanks for the update on the situation. Is this to do with the failed factory OC ?
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I have the Gygabyte GTX 560 SOC Edition and i'm having similar issues on cold boot up.
Every so often say 1 in 5 attempts it will finally boot up fine.
I am also finding issues in game where it just freezes for about a second and the FPS drops quite low into the red (down to the 30's) then comes back to life and works for about another 10 secs then happens again.
Im not liking what i'm hearing about the factory SOC being faulty......waited for ages for this card to be released after the initial release date was put back 3 weeks.
Anyone else having issues?
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Hi and welcome to the Gigabyte Forum.
If I am not mistaken there have been a few reports of problems with the factory applied overclock of the cards. There doesn't appear to be anything faulty with the hardware just the way the OC is set up. I have seen where the card has been taken back to default settings and then OCed manually and worked fine.
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Thanks for getting back to me......
I am fairly PC literate and can do most things, but Overclocking a card, voltage etc is not my strong point hence why i went for a factory overclocked one. (I could have gone for the Stock 560 but wanted the extra oomph)
Does anyone know what settings we need to set these cards at to to stop them from having these issues?
I think its the voltage thats the issue from reading other posts but I have no idea what it needs to be set to?
Currently the Factory Super Overclock has the settings set at:
GPU Voltage: 01.041
Memory Voltage:01.345
GPU Clock:1000
Memory Clock:1145
Shader Clock:2000
Can anyone help?
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I have sent an email into http://ggts.gigabyte.com/
How long to they normally take to reply?
Can anyone answer my previous question regarding the voltage required for this card to be stable??
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Hi
GGTS can take anything form a couple of days to a week or more to answer depending on how busy they are.
I am afraid I don't know the default voltage for this GPU as we have more trouble getting information from the graphics card side of the business, whereas I can find out about motherboards very quickly. I am sure there must be some members out there who own this card and can give you the info you require.
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Thanks for getting back to me......
I am fairly PC literate and can do most things, but Overclocking a card, voltage etc is not my strong point hence why i went for a factory overclocked one. (I could have gone for the Stock 560 but wanted the extra oomph)
Does anyone know what settings we need to set these cards at to to stop them from having these issues?
I think its the voltage thats the issue from reading other posts but I have no idea what it needs to be set to?
Currently the Factory Super Overclock has the settings set at:
GPU Voltage: 01.041
Memory Voltage:01.345
GPU Clock:1000
Memory Clock:1145
Shader Clock:2000
Can anyone help?
Where did you get the memory voltage information from?
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Hey...
You get a Gigabyte OC GURU application with the card....its quite similar to MSI Afterburner and it allows you to manually set the OC variables or use the default factory OC settings....So its possible to adjust the voltage in here.
Its these factory OC settings I think that are causing the issue - other people have said this and Ive emailed Gigabyte on http://ggts.gigabyte.com but i'm yet to get a reply.
You said they got back to you very promptly and advised to return card. Its been nearly a week and I've not heard anything.
Any update - did you get a replacement/refund?
If you got a replacement, was it like for like?
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Sometimes it can take a week or more to get an answer from GGTS that is one reason we try to provide a much quicker service on the forum.
Have you tried finding the default values for the standard card and start with setting all your's to the same ?
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Well I can try that....but the reason I bought a factory overclocked card is so I didn't have to mess with it (Im not an Overclocking Guru in any shape or form) I also dont want to negate any warranty.
If there is something wrong with the card out of the box from gigabyte, then I want to RMA it and get a working replacement or a refund.
Thats what i've asked in my email to them - is there an issue with the Factory Overclock settings and do I need to RMA it?
I waited a long time for this card to come out and am a wee bit dissapointed to say the least.
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I don't think in general there is an issue with the cards as I have only seen a few with nproblems on the forum. However the main issue seems to be the same as yours and I have seen other fix it by putting the card's settings back to default and then overclocking it themselves.
I suppose the thing is that as with any overclocking all chips behave differently and so it is hard to apply a standard overclock to a series of cards. Even though it isn't a major OC some chips just don't seem to make it.
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Gigabyte kindly provided me with a new bios that runs the core at 880MHz instead of 900MHz for the OC version. The fan also runs at 30%. Now my system is 100% stable. PM me with your email if you need it.
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Hey...
You get a Gigabyte OC GURU application with the card....its quite similar to MSI Afterburner and it allows you to manually set the OC variables or use the default factory OC settings....So its possible to adjust the voltage in here.
Its these factory OC settings I think that are causing the issue - other people have said this and Ive emailed Gigabyte on http://ggts.gigabyte.com but i'm yet to get a reply.
You said they got back to you very promptly and advised to return card. Its been nearly a week and I've not heard anything.
Any update - did you get a replacement/refund?
If you got a replacement, was it like for like?
That well known store in Bolton refused to replace the card because it passed Heaven and Crysis benchmarks. They will not test with anything else. But I knew something was wrong because it would crash in some games and also fail OCCT. Nothing stresses a gpu like occt and I suggest to test with this for ultimate stability.
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Some people just won't listen to reason will they ? If someone is having a problem with a card and it doesn't fit their testing regime then obviously there is no problem. ::)
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Gigabyte kindly provided me with a new bios that runs the core at 880MHz instead of 900MHz for the OC version. The fan also runs at 30%. Now my system is 100% stable. PM me with your email if you need it.
Hey thanks for the offer - mine is the SOC card, dont know if same settings apply.....what type of Mobo do you have that they gave you an updated BIOS for?
I have a ASUS P5N-T Deluxe - I need to wait til I go home to check the BIOS version i have currently.
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Gigabyte kindly provided me with a new bios that runs the core at 880MHz instead of 900MHz for the OC version. The fan also runs at 30%. Now my system is 100% stable. PM me with your email if you need it.
Hey thanks for the offer - mine is the SOC card, dont know if same settings apply.....what type of Mobo do you have that they gave you an updated BIOS for?
I have a ASUS P5N-T Deluxe - I need to wait til I go home to check the BIOS version i have currently.
I think you will find that he means a BIOS/firmware update for the graphics card not the motherboard.
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Gigabyte kindly provided me with a new bios that runs the core at 880MHz instead of 900MHz for the OC version. The fan also runs at 30%. Now my system is 100% stable. PM me with your email if you need it.
Hey thanks for the offer - mine is the SOC card, dont know if same settings apply.....what type of Mobo do you have that they gave you an updated BIOS for?
I have a ASUS P5N-T Deluxe - I need to wait til I go home to check the BIOS version i have currently.
As mentioned by Dark Mantis the bios is for the OC version of the 560 Ti card. Not all cards can do 900MHz at default voltage and I am disappointed that I paid for a card that should work at 900MHz but doesn't. I'm not happy with this and will make sure I get the card replaced by the retailer.
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I think that is the best way to go as I said before overclocking is an art not a science and as such it cannot be "job lotted" onto a whole batch of chips even if they are supposed to all be the same. It just doesn't work like that.
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OK i think im going to go down the same route......
I finally got a reply from GTS and even though I said in the form that it was a Gigabyte GTX 560 Ti SOC card they have asked me for the gigabyte model number which I was not aware of at the time creating the GTS question.
I have now replied with the GV-N560SO-1GI but my ticket number is now a new one so it will probably take another week for them to get back to me....sheesh! Surely they should respond quicker now that they have already replied??
IN regards to the returning of your card...ive luckily never had an issue before with anything ive bought....whats the process of the RMA? I got it through ebuyer and I've been told by friends that they take it back test it and either give a replacement or a refund??
Not much point in me getting a replacement? I think i'd like a refund and go for a different card.
This has been a nightmare!
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OK i think im going to go down the same route......
I finally got a reply from GTS and even though I said in the form that it was a Gigabyte GTX 560 Ti SOC card they have asked me for the gigabyte model number which I was not aware of at the time creating the GTS question.
I have now replied with the GV-N560SO-1GI but my ticket number is now a new one so it will probably take another week for them to get back to me....sheesh! Surely they should respond quicker now that they have already replied??
IN regards to the returning of your card...ive luckily never had an issue before with anything ive bought....whats the process of the RMA? I got it through ebuyer and I've been told by friends that they take it back test it and either give a replacement or a refund??
Not much point in me getting a replacement? I think i'd like a refund and go for a different card.
This has been a nightmare!
ebuyer rma is the best.
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Yes I agree. Ebuyer has an excellent after sales service and fast. ;D
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Ok thanks guys you've been really helpful to a complete n00b.
In your opinion, should I wait for GTS to come back with a reply or a solution ie BIOS/firmware update or should I just send the Card back to Ebuyer?
I assume that if i get a new BIOS/Firmware update for the card its going to be of a similar vain to to Fads in that they will be reducing the Speed of my card in order to make it stable hence negating the point of me paying more for an overclocked card over the stock brand?
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I think I would return the card as it isn't performing as it should and any fix is going to slow it down.
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Just as an update:
GGTS got back offering me a new BIOS for the card and a reduced GPU clock speed by 30%
I RMA'd the card with Ebuyer and they confirmed that the card is faulty and I got a refund.
The card is no longer available for purchase on Ebuyer.
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TYhanks for letting us know the outcome. I really don't think there is very much wrong with these cards and it's a shame that the issue isn't sorted out permanently.