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Brix HDD Ribbon

Brix HDD Ribbon
« on: March 19, 2016, 10:28:45 am »
I filed a support request about this already but haven't heard anything. I was trying to remove the HDD on my BRIX and while trying to use the clear tab attached to the SATA connector the mounting broke. Then when trying to remove it using just my fingers I managed to tear the ribbon entirely.

Can someone please let me know how to source a replacement? The unit is unusable in its current state.

Thanks

Brian
« Last Edit: March 19, 2016, 10:41:14 am by brianjg »

absic

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Re: Brix HDD Ribbon
« Reply #1 on: March 19, 2016, 10:36:36 am »
Hi there,

are you in the UK or Ireland?
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: Brix HDD Ribbon
« Reply #2 on: March 19, 2016, 10:40:47 am »
I'm living in Ireland but the devices were bought from IngramMicro in the UK. I travel between both if regularly. 

absic

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Re: Brix HDD Ribbon
« Reply #3 on: March 19, 2016, 11:15:30 am »
I have sent you PM with some further information that may help move things a long for you.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Re: Brix HDD Ribbon
« Reply #4 on: March 20, 2016, 09:04:22 am »
Thanks, I got your PM.

I'll hold tough until Monday and see what happens, hopefully it should be a quick fix.

Re: Brix HDD Ribbon
« Reply #5 on: March 21, 2016, 09:33:21 am »
I got a respond from GB eSupport saying to return the entire unit. Considering the time & costs involved this is crazy.

I've re-opened the ticket and hopefully I can just order a replacement ribbon.

Re: Brix HDD Ribbon
« Reply #6 on: April 10, 2016, 10:20:17 am »
Just a quick update, GB eSupport was a complete waste of time and would put me off buying gigabyte again.

But the RMA Team in the UK were able to ship me a replacement cable once I paid for the postage. All working and back online now.
« Last Edit: April 10, 2016, 05:59:08 pm by absic »