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AX370 Gaming 5: Crackling Front Audio Every 5 Minute

AX370 Gaming 5: Crackling Front Audio Every 5 Minute
« on: March 22, 2017, 07:53:42 pm »
Just set up my Ryzen system, but front audio makes crackling noises after a couple of minutes. Plugging the headhone out and in fixes it temporarily, but it comes back again in a couple of minutes tops. Also other than plugging the jack out & in, messing with Smart Headphone Amp setting or 100% sound volume fixes it.

I've already tried official drivers, Realtek drivers and Microsoft Drivers. Is that a known issue? Should I expect a bios or driver update to fix it?

Thanks.

vmelo

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Re: AX370 Gaming 5: Crackling Front Audio Every 5 Minute
« Reply #1 on: April 11, 2017, 03:04:30 am »
Do you have rgb fusion installed? Uninstalling it seems to have fixed that issue for me, along with the random stuttering I was experiencing.

Re: AX370 Gaming 5: Crackling Front Audio Every 5 Minute
« Reply #2 on: April 19, 2017, 05:00:31 pm »
Do you have rgb fusion installed? Uninstalling it seems to have fixed that issue for me, along with the random stuttering I was experiencing.

Hi there,

No, I do not have RGB Fusion nor any of the GIGABYTE Utilities installed (I have all drivers though).

shadowsports

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Re: AX370 Gaming 5: Crackling Front Audio Every 5 Minute
« Reply #3 on: April 20, 2017, 03:07:11 pm »
Recommend you also report the issue to support.  If it is truly a problem, it needs visibility in order to get addressed or resolved. 
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Re: AX370 Gaming 5: Crackling Front Audio Every 5 Minute
« Reply #4 on: June 01, 2017, 09:07:11 pm »
Just set up my Ryzen system, but front audio makes crackling noises after a couple of minutes. Plugging the headhone out and in fixes it temporarily, but it comes back again in a couple of minutes tops. Also other than plugging the jack out & in, messing with Smart Headphone Amp setting or 100% sound volume fixes it.

I've already tried official drivers, Realtek drivers and Microsoft Drivers. Is that a known issue? Should I expect a bios or driver update to fix it?


I have the same issue with AX370 Gaming K7. If I configure front MIC as an output, it works. I already contacted GB support, they forwarded my request to their HQ with no response for three weeks...

 

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