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EX58-UD3R RMA Turn-Around Time

EX58-UD3R RMA Turn-Around Time
« on: June 29, 2010, 12:45:26 am »
Hello!

Gigabyte acknowledged receipt of my motherboard last Monday (6/21/10) and I've yet to receive an update or (optimistically) a notification that it's been repaired/replaced. When can I expect to hear from the RMA department?

For reference, my number is: RMA# USA-1060180

Thanks!

Dark Mantis

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Re: EX58-UD3R RMA Turn-Around Time
« Reply #1 on: June 29, 2010, 09:15:11 am »
Hi
I suppose there are many factors which govern how long a repair will take depending on the type of fault, how busy the technical support staff are, etc. I would advise you to contact runn3R by pm. He's the Forum Moderator and works for Gigabyte so he has access to more than we ordinary menmbers do.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

runn3R

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Re: EX58-UD3R RMA Turn-Around Time
« Reply #2 on: June 29, 2010, 11:18:58 am »
Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.
« Last Edit: June 29, 2010, 11:19:37 am by runn3R »
ZX-S & C64 are still my favourites ;-)

Dark Mantis

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Re: EX58-UD3R RMA Turn-Around Time
« Reply #3 on: June 29, 2010, 11:27:37 am »
Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.

runn3R
Would it be possible to show the poster's country of origin near their avatar on the left of the thread? It would be most helpfull sometimes as certain problems can be region related.

Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

runn3R

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Re: EX58-UD3R RMA Turn-Around Time
« Reply #4 on: June 29, 2010, 11:57:22 am »
Hi Dark Mantis

Good point, I will check if it's possible.
As per today only Personal Text from your Profile is displayed below the avatar.
ZX-S & C64 are still my favourites ;-)

Re: EX58-UD3R RMA Turn-Around Time
« Reply #5 on: June 29, 2010, 03:07:37 pm »
Hello cwillis

As you are from USA then please contact our branch there:
http://www.gigabyte.us/Company/ContactUs.aspx?CompanyWebPageID=6&ID=4#sel_country
or directly with the RMA dept (you should have their contact details as you submitted direct RMA to USA RMA, right?)

P.S. I can help in RMA's from UK and IRL, not from other countries.

My bad! I didn't realize this was the UK site, these were the only Gigabyte forums that popped up on Google :-/ Thanks for the link!

runn3R

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Re: EX58-UD3R RMA Turn-Around Time
« Reply #6 on: June 29, 2010, 03:38:26 pm »
No problem. :)
I have also found this email: services@gigabyte-usa.com here: http://rma.gigabyte.us
ZX-S & C64 are still my favourites ;-)

 

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