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Gigabyte EX58-UD4P Dead, RMA Proceedure? Need fast replacement.

ks89

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Hello, my 1 year old computer recently stopped working, the lights woudl turn on, and the fans would spin, but it would not boot up.  The computer had been working perfectly up until tthat point.  I examined the parts myself and concluded that i was either the motherbaord or power supply.  I took the computer to a local repair shop for a diagnosis (to be doubly sure) and had all the parts checked.  The power supply was examined thoroughly and passed all the tests utilizing multimeters (for the voltages).  Further testing revealed that it was only the motherboard that was indeed dead.   I was wondering what the best course of action would be RMA wise, as I need a replacement ASAP for when I return to the University. 

Also, I am worried because he gigabyte ex58-ud4p board was only a year old, but it seems that they are no longer manufactured (or at least not sold my local retailers and newegg).  What would Gigabyte do in this instance?  Thank you for your time!

(Side note: I live pretty close to the California based RMA center, what sort of time frame should I expect for service?)

Dark Mantis

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    • Dark Mantis
Re: Gigabyte EX58-UD4P Dead, RMA Proceedure? Need fast replacement.
« Reply #1 on: August 04, 2010, 11:47:51 pm »
Hi, well the thing is we are a UK based forum for Gigabyte so I cannot answer your questions regarding the US side of the business. I think for that you would be better off trying to contact someone through the TweakTown Forum which is our American counterpart.
http://forums.tweaktown.com
If the board can be repaired then I expect that will be the course of action that will be followed, if not then the closest board to it will be submitted as a replacement. Good luck.
« Last Edit: August 04, 2010, 11:48:47 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

ks89

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Re: Gigabyte EX58-UD4P Dead, RMA Proceedure? Need fast replacement.
« Reply #2 on: August 05, 2010, 08:02:05 pm »
Thank you. Haha I think we need to get something like your forum organized over in the USA, but thank you!  Ended up contacting them by phone and they were super helpful.  Gigabyte has impressed me.

Dark Mantis

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Re: Gigabyte EX58-UD4P Dead, RMA Proceedure? Need fast replacement.
« Reply #3 on: August 05, 2010, 08:32:59 pm »
Your welcome and I am glad that you got a good response from your local Gigabyte Centre.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything