Can't get the Smart 6 software to run on the new 2011 UD3 motherboard

[Judith Howarth]

When I run this software, which should automatically to overclock the board, and says that it will after a restart, I just go in a nonfunctional loop..............Any help getting this to run the way it was designed,  and as I paid for would be appreciated. I have already spoken to tech support at gigabyte, and they were of no help, they just said to reinstall windows.  Should this software not automatically overclock the CPU?  Any help is greatly appreciated.

[Aussie Allan]

  First things to try are ....update BIOS to F8 ..... then UN-install completely and re install  the software in question ....

  So that would be UN-instal app .......update to F8.......then re-install app from the website (Gigabyte) ....

  Report back if you have a good outcome

  Aussie Allan

[Judith Howarth]

Here is what you just told me to do, and I am intelligent enough to see the runaround that you just gave me.  I quote "First things to try are ....update BIOS to F8 ..... then UN-install completely and re install  the software in question ....

  So that would be UN-instal app .......update to F8.......then re-install app from the website (Gigabyte) ....

  Report back if you have a good outcome

  Aussie Allan" 

First you say update bios, then uninstall Smart 6, then reinstall smart 6.

Then you say uninstall smart 6, then update bios, thn reinstall smart 6.

Anyone who understands how computers work, is well aware of the fact that the way this is done could make all the difference in the World, and again it seems that I can not get a straight answer from Gigabyte.

PS.  Would you like to try again?  Because Gigabyte warranteed this to work.

[Aussie Allan]

  Firstly .... This is a public forum... All FRIENDLY People are welcome

   Secondly, ... I'm a Vol-un-teer .... I don't work for Gigabyte ...no one does except the Administrator , Runn3R

  QUOTE "I am intelligent enough to see the runaround that you just gave me" ..... do you really think That at age 49 I sit around answering questions just to piss people off ?

  Maybe if you got rid of the axe and asked in a different manner like ..... "I'm not sure I follow, can you be more specific?"

  Well if you are intelligent ....re-read the reply again ..... I gave you choice! ..... it matters "piddly squat" what order you do it in!

        QUOTE

  "PS.  Would you like to try again?  Because Gigabyte warranteed this to work." ....

      I'm sorry you feel you have an axe to grind but ,  In 30yrs of not getting experience with computers ....... 98.9% of the time there's a problem with PCs ... it eventually comes back to pilot error.

  Would I like to try again?...... not after the first time mate!.....not enough experience

  Aussie Allan

 

[Judith Howarth]

So if I ask nice then you can tell me how to make this motherboard work as it was and is advertised to do?  Again I have already spoken to Gigabyte, and they had no answer.  The fact is that you recommended that I do two different things, and left me to choose which is the right option, thus I am left with a situation as to when I choose one, then it does not work as it currently does not work now, then it is my fault for choosing the wrong option.  The fact is that this board shipped with the f6 bios which has been replaced twice in the last two or three weeks, starting after it was revealed that the boards catch fire when being used as intended.  I have a Dell here that is running the same bios infallibly for 6 years and is still going strong, even though the P4 and board will run almost no current software.  Can updating a bios fix faulty fire prone transistors on a motherboard? If so how is this accomplished.

PS Bye the way, if you had just paid $1500.00 plus dollars for a state of the art computer that will not run the software that it came with, you might be a little disturbed as well.

[malum]

It sucks that you are having trouble with state of the art PC. But like Allan said we are just
people here who try to help because we want to. I understand that is indeed frustrating but
in the future try to keep in mind we don't work for gigabyte.

Personally the I have never trusted the auto overclock utilities that motherboard manufacturers
provide for their boards. Much rather do things hands on.

What are the full specs for you computer?

Motherboard:

CPU:

CPU Fan:

Ram:

Powersupply:

Hard Drive(s):

[Judith Howarth]

Again these boards are burning up. If someone chooses to do overclocking hands on, and the board burns, then the company says that the user did it wrong. The fact of the matter is that Gigabyte provided software to do this safely, and overclocking failed due to the bad transistors on the boards. Now since the f6 bios was released, the smart 6 overclocking software was turned off, and is thus unuseable, which is a violation of the warrantee. Bye the way I am not the only person having this problem, all 2011 current production boards are in the same situation, at least all UD3 and UD5 boards. If I am in error here I would really like some better information, and instructions as to how to get this product to work as it was advertised.  Bye the way no user needs to or can be made to update to the f7 or f8 bios, and if they do not, their board will function as it was made, and is a clear and present fire hazard danger, at the bare minimum baring a full recall, all users who own this piece of hardware need to be made aware of the fire hazard. 

[Aussie Allan]

                                                    "ARE YOU SERIOUS"........

          you keep ignoring any and all advice given and talking a load of cods across several threads...........is this you Technology9 ?

                     Or is someone playing a joke on me 

[Judith Howarth]

The advise given was incoherent and could not be carried out as given.  Just give me the advise again, without the obvious mistakes, simply, should I update to the f8 bios of the week first, or uninstall the smart 6 software first.  And if you are as you say not affiliated with the company, why would I take your advise in the first place?  A company rep needs to contact me, if I take the advise of people who tell me that they are volunteers and nobody as far as this product goes, and I take that advise, and it fails like this motherboard then I am the fool. 

[Aussie Allan]

    Yes !  you certainly are! ....

  Aussie Allan ..... PS  nice try 

[Fatman]

If it was me I would uninstall the crap Gigabyte software that came with the board and UPDATE your BIOS like the advice given. Don't re-install the Gigabyte crappola, and, hit the internet and learn how to overclock your board (if that's what you want to do) through the bios.........Easy.

But don't insult the advice people give to you, we are only trying to help you!

[Aussie Allan]

  Thanks Fatman .....

  Aussie Allan

[Fatman]

Hey no probs Aussie Allan...Thanks for the Karma 

[Aussie Allan]

 

[Judith Howarth]

If it was me I would uninstall the crap Gigabyte software that came with the board and UPDATE your BIOS like the advice given. Don't re-install the Gigabyte crappola, and, hit the internet and learn how to overclock your board (if that's what you want to do) through the bios.........Easy.

But don't insult the advice people give to you, we are only trying to help you!

I know how to overclock thru the bios. That is not the issue, the issue is that if I do that, I violate the service contract on the machine. Furthermore the f7 bios is what turned off the overclocking feature of the smart 6 software in the first place, as Gigabyte does not want their software to be responsible for starting fires. Another issue is that I paid good money for this software, and I expect it to work as the program clearly says that it should.  Bye the way you call the Gigabyte software crappola, then you say to install the new bios which is ***Gigabyte software***