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Another excellent UK RMA experience

Another excellent UK RMA experience
« on: March 24, 2012, 02:54:46 pm »
I recently had to RMA my Gigabyte GA-790XTA-UD4 AM3 motherboard for the 2nd time since I purchased it.  Just as happened last year GBT fixed my motherboard the day they recieved it & I got it back the next day.  :o

I included a list of the issues & every single one has been resolved.

Having dealt with several other manufacturers over the years I can honestly say this is by far the best service I every experienced (Thermaltake  :'( cough, cough ).  (I can't speak for Gigabyte in other countries though).

I just thought I'd post so if any users are considering UK RMA's for niggly faults & wondering whether to bother.  On my experience you'll probably only be without your board 2-3 days so go for it.
965BE 20x200=4GHz/Gigabyte GA-790XTA-UD4
4890 1GB 900-975/8GB Corsair Dom. C8 DDR3
1TB  & 2TB Samsung HDD’s/LG GGC-H20L/CM Cosmos 1000
Custom Watercooled/Seasonic X-760 PSU

absic

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Re: Another excellent UK RMA experience
« Reply #1 on: March 24, 2012, 03:04:14 pm »
Hi there,

pleased to read of your positive RMA and it is only when things go wrong that you discover how good a company really is. Luckily for me I have never had to RMA anything to Gigabyte in over 10 years of using their products so it is nice to see that should the need arise it will be handled quickly and efficiently.

Well done Gigabyte UK, for the prompt response!  ;D
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: Another excellent UK RMA experience
« Reply #2 on: March 25, 2012, 08:35:35 am »
It's good to hear of another great  experience of Gigabyte UK's RMA procedure. I have used them a couple of times and each time it has worked brilliantly. runn3R has always made sure that it all ran smoothly too.  8)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: Another excellent UK RMA experience
« Reply #3 on: March 25, 2012, 11:55:53 am »
Judging by the customers from the USA (registering on here just to post) complaining about their experiences over there.  it look like we well & truly have got the good end of the stick.

As long as it continues customers in the UK won't really have any reason to try another company.
965BE 20x200=4GHz/Gigabyte GA-790XTA-UD4
4890 1GB 900-975/8GB Corsair Dom. C8 DDR3
1TB  & 2TB Samsung HDD’s/LG GGC-H20L/CM Cosmos 1000
Custom Watercooled/Seasonic X-760 PSU