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Warranty Question: Intel I55 & Socket - user fault or poor quality control?

Nelly

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I recently bought an Intel I55 rig i.e. Biostar TPower I55, i5 750, Corsair Dominator GT 2000Mhz etc etc.

My question to Gigabyte is this, when I installed my rig I had faults with 2 faulty ram slots on further investigation it was due to 1 pin missing & 2 slightly bent on the socket, now I've returned this to the retailor who rejected the RMA & also the Supplier who also refused to repair/replace.

I am almost certain this is due to the Foxconn retention plate/socket as I've installed 12 motherboards in the last 9 years with no problem whatsoever. 

I currently also own an AM3 rig using a Gigabyte motherboard UD5P which runs great.  :) now I'm thinking of buying the Gigabyte I55 motherboard that uses the Lotus socket/retention bracket -  so I'm asking what is Gigabytes policy on this type of RMA in terms of warranty ?  I am almost 100% positive that I am not at fault with my Biostar RMA.

Thanks for your time to read this & hopefully I'll get a positive answer.  :)
i7 4770K @, Gigabyte Z87X-UD4H, G.Skill Trident 8GB 2400C10,
Gigabyte GTX 780 WF OC 3GB @ 1215/3713, Corsair HX 750 Modular PSU,
Samsung 256GB SSD 830, Creative ZxR, Thermalright Silver Arrow,
NEC 24WMGX3 24" TFT, Corsair Carbide Air 540

runn3R

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Hi Nelly

We can accept such product under warranty, shouldn't be any problem.
ZX-S & C64 are still my favourites ;-)

Nelly

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Hi Nelly

We can accept such product under warranty, shouldn't be any problem.
Thats for the info, looks like I'll be looking at purchasing a Gigabyte I55 instead - better warranty support. :)
i7 4770K @, Gigabyte Z87X-UD4H, G.Skill Trident 8GB 2400C10,
Gigabyte GTX 780 WF OC 3GB @ 1215/3713, Corsair HX 750 Modular PSU,
Samsung 256GB SSD 830, Creative ZxR, Thermalright Silver Arrow,
NEC 24WMGX3 24" TFT, Corsair Carbide Air 540

oggmonster

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Also 3 year warrenty iirc!
There's no place like ::1

runn3R

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Some with even 4, 5 or even 6 year warranty  :)
http://forum.giga-byte.co.uk/index.php/topic,533.0.html
ZX-S & C64 are still my favourites ;-)

 

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