Why is my RMA request taking so long?

[profquatermass]

I emailed returns@gbt-tech.co.uk on the 6th Dec as directed by officials on this forum and included full details and a copy  of my invoice.
But I've not received any feedback yet.

I also tried the 'global technical service' but that seems worse than useless

How long does it take to get a RMA to  get issued?

I'm currently ill and I need a computer to do what little work I can do.


UPDATE: Seemingly because I added a .pdf attachment it went into their junk box and they didn't check their email junk boxes. Naughty gigabyte!

Still, I've been promised a RMA form soon.

[runn3R]

Hi profquatermass

After double checking we found the reply from our RMA dept which has been sent to you on Mon, 7 Dec.
It has been forwarded to you a few minutes ago by email.
 
BTW no need to attach any invoice for standard RMA claims

[profquatermass]

Thanks I got todays copy and now sent it back to you.


BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?

I had to dig up and install a copy of open office. We don't all use Microsoft products. ;-))

Certainly the wildest looking spreadsheet I've seen in a very long time. 

[runn3R]

(...)
BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?
(...)

We have online RMA system only for business customers available through our Partner website.

[profquatermass]

Still no sign of my RMA being processed.

Its been several days since I sent the form back to you guys.

What's up? 

 

[runn3R]

Hi

our RMA dept has sent you (stuart@....) 2 emails with RMA number:
1-st on Monday at 8:19 AM
2-nd today at 9:35 AM (it was re-sent, due to your email from Mon evening)

Please check your anti-spam folder.

If you still do not find these emails then contact me by PM, thanks.