Hi phil21191,
When you write a email to Global Technical Service....
It is important to have a patience , for several day... for receive a answer....
And it is not good idea , to use many email user....
Ok I'll try to help you ...
When GTS - Global Technical Service - give a answers, it sends you a notice of response in your personal email.
In this notice, there is the response number.
For example, if the number are 1470496 ...
Just tell them, on
http://ggts.gigabyte.com.tw, with the user email relative a number (1470496) you have not receive the answer to number 1470496, the response was lost. It should send you a copy ... always using the website
http://ggts.gigabyte.com.twIf you are not sure, if you do not know what to do ... come back here to tell us.