No email reply for my RMA of my gigabyte UD3R X58 mobo.

[dmxdex2020]

I have sent an email to gigabyte explaning my fault for my gigabyte UD3R. i have been waiting since monday for a reply and i still have not been replied too. On sunday i turned my pc on and it just did a loop. It turned on for few seconds and then turned off over and over. I i took the battery out for overnight and cleared the cmos. It worked and defaulted my settings. So i set it all back to how it was mainly stock settings with an OC of 3.2. so i rebooted. One problem it just loops over and over. so i had to take the battery out again. Even if i try move the base clock to 2.8 it loops. I have ran memtest on the memory getting 17 passes. i have tried my powersupply in my lodgers core i7 rig and that is fine. I think the board has gone faulty.

[dmxdex2020]

I have also read some disturbing things on gigabytes RMA service. They give motherboards back which are still faulty i hope this is not the case as i cannot afford to keep spending money on having it returned.

[dmxdex2020]

Were is someone to reply to my post surely someone from gigabyte checks these forums. Im getting extremely annoyed with gigabyted poor service now.

[runn3R]

Hi

We do check this forum of course. Could you tell me when and to what email address this information has been sent? Then I will check internally.

Thanks

[dmxdex2020]

Sent it through here. http://www.gigabyte.com.tw/Support/ServiceCenter.aspx

So if you check it why has it taken 5 days for my email to get responded too? im not happy with the service i was hoping to get the board shipped to you this week. I have read alot about motherboards being repaired and sent back faulty still. Do i hav to pay 10 pound to gigabyte when i send my mobo?

[dmxdex2020]

And sorry i just read your post again my email is <edited>

[dmxdex2020]

is someone from gigabyte gona help me because its begining to annoy me and its getting to the stage were im never going to buy another gigabyte product as long as i live. disgrace of a service.

[runn3R]

I saw all your questions by GGTS have been replied.
Was it really B-grade product bought from OC UK?

[Sky7ine]

Yep same here 4 days since i mailed them one through the tech part on the web which is still showing as not even being read and one to there support
email and not a reply from either.          Very Very poor service imo from them.
I purchased a ud7 having never used a gigabyte board before and judging from the service i wont be using them again

[runn3R]

Hi

Have you tried to contact your place of purchase for help?

I will ask our FAE to answer your question today.

[Sky7ine]

Thanks email id is 914003

Yes i have spoken to the place of purchase and i would of got more help from talking to a brick wall

[runn3R]

This discussion will be continued here:
http://forum.giga-byte.co.uk/index.php/topic,1830.msg8231.html#msg8231