Problem has now been rectified for me after upgrading and reinstalling to Windows 10 with downloading and installing the latest drivers from the website as well as running the utility before and after installing the drivers, still had to go through the usual rigmarole though using IE11 but now comes up with a message on the page saying "No need to update drivers!" which is good. The utility is not yet compatible with Edge, I thought I would mention this. Problem must have been related to a registry issue.
