Official GIGABYTE Forum

H170-D3HP Hibernation and SATA problem

onesolo

  • 10
  • 0
H170-D3HP Hibernation and SATA problem
« on: September 08, 2016, 04:16:04 pm »
Well, it seams that this mobo was release last autumn and on march it ended the support for it, no more BIOS updates since then.

I've bought this mobo to make a system from zero. My system runs Win 10 x64.
After I made my system, I soon discovered that I this mobo had a big problem. No matter what I did, I was not able to get hibernation to function. It hibernate but then after the resume, boom, start from zero...
Looking at the system event viewer, I always get this error:
Quote
Windows failed to resume from hibernate with error status 0xC000009A.
Of course, after I google this, no solution would come. I was on F3 bios and all drivers were updated. Even with the new F4 betas no solution. The same with final F4.
With "POWERCFG /a" I get:
Quote
The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Fast Startup

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby sta

    Standby (S2)
        The system firmware does not support this standby sta

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby sta

    Hybrid Sleep
        The hypervisor does not support this standby state.
I also tried force hibernate to use my whole RAM with "POWERCFG /h /type full" and "POWERCFG /h /size 100" but no go. I analized with "POWERCFG /energy"

The SATA problem is minor but still gives me headaches. Going to cut some shortcuts.
I have a WD 2GB Blue, 1 DVD-RW drive and one usb/sdcard reader. All of them are connected via SATA. This problem got almost immediately after I build my rig. This happens with all the irst intel sata drivers that I tried so far. Right now, I'm with their last, 15.0.2.1044.
My problem is simple. After the first or second boot, it takes very long time to boot inside Windows and when I enter windows, I can enter cause my boot drive is the 950 Pro NVMe, all my other drives that are on sata simply don't get to boot and there for don't display on the explorer!!! The solution to end this was to replace the intel driver for the basic microsoft sata driver. With that driver I have no problems at all!!! 4 secs to boot in no time!! Every drive appears fine.
With the intel driver, I tried to change cables, disconnect devices and whatever... I discovered that with the card reader disconnected, I also get the same problem but not every time. This time only need to get inside the device manager and disable and enable the intel sata device driver. After enabling I get back my WD and DVD-RW drive.
Right now I'm with the intel driver and with the sdcard drive disconnected from sata.

It would be could if Gigabyte would give more support to this mobo and H170 series.
Probably this was my first and last Gigabyte mobo. Full of bugs and zero support only after a few months after the release of the mobo. Shame on you Giga...
Gigabyte H170-D3HP (BIOS F20g), Intel i7-7700, 2x8GB GSkill DDR4-2400, Samsung 950 Pro 256GB (NVMe), 2x Nvidia 1060 6GB, WD 2GB Blue, Win 10 Professional x64

Re: H170-D3HP Hibernation and SATA problem
« Reply #1 on: September 08, 2016, 09:00:53 pm »
I had quite same problems with my Z170-HD3HP.
Read my post http://forum.giga-byte.co.uk/index.php?topic=17691.msg102274#msg102274

shadowsports

  • 2259
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: H170-D3HP Hibernation and SATA problem
« Reply #2 on: September 09, 2016, 05:34:47 pm »
Have a look at this post.  Run these commands and revisit your system event log.  I'll bet its a non-compliant device, or missing driver. 

http://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-failed-to-resume-from-hibernate-with-error/5ccba522-5f07-4b03-8991-667301ff3384?auth=1

If you want to post the outputs of each and your event log...  We can take a deeper look for you. 
« Last Edit: September 09, 2016, 05:36:26 pm by shadowsports »
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

onesolo

  • 10
  • 0
Re: H170-D3HP Hibernation and SATA problem
« Reply #3 on: December 14, 2016, 11:48:15 am »
Have a look at this post.  Run these commands and revisit your system event log.  I'll bet its a non-compliant device, or missing driver. 

http://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-failed-to-resume-from-hibernate-with-error/5ccba522-5f07-4b03-8991-667301ff3384?auth=1

If you want to post the outputs of each and your event log...  We can take a deeper look for you.
I think I found the problem for my system not hibernate (under some circumstances)

Well, this is my Work PC, I have some value information and not always I can make some tests but yesterday I did some.
Has I have a 2nd storage device, an 2TB HDD, I decided to install Win 10 over there. After the installation, I tried to hibernate and guess what, after returning from hibernation I got my session intact!!! This never happened on my win 10 installed on the SSD !!!
I think that there might some incompatibility between the mobo and the ssd.
I would like to try to make a clean install over the ssd but as I said that is so much time consuming and I have a lot important data over here... maybe one day...

I also discovered by running "powercfg /a" that on the system installed over the HDD it also supported Hybrid Sleep.
Yesterday I found that gigabyte released a beta version of the bios (at last!!!). I will try to install if it's going to help anything, but I doubt.
Gigabyte H170-D3HP (BIOS F20g), Intel i7-7700, 2x8GB GSkill DDR4-2400, Samsung 950 Pro 256GB (NVMe), 2x Nvidia 1060 6GB, WD 2GB Blue, Win 10 Professional x64

shadowsports

  • 2259
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: H170-D3HP Hibernation and SATA problem
« Reply #4 on: December 15, 2016, 03:16:16 pm »
As I said earlier  ;).  Non-compliant hardware or missing drivers.  This is very common. 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

onesolo

  • 10
  • 0
Re: H170-D3HP Hibernation and SATA problem
« Reply #5 on: December 15, 2016, 04:38:45 pm »
As I said earlier  ;).  Non-compliant hardware or missing drivers.  This is very common.
what non compliant hardware? The SSD or the MOBO ?!?
Missing drivers?!? I tested with all of them!!! With the ones from samsung, with the ones from microsoft itself that came with Win10...
Gigabyte H170-D3HP (BIOS F20g), Intel i7-7700, 2x8GB GSkill DDR4-2400, Samsung 950 Pro 256GB (NVMe), 2x Nvidia 1060 6GB, WD 2GB Blue, Win 10 Professional x64

shadowsports

  • 2259
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: H170-D3HP Hibernation and SATA problem
« Reply #6 on: December 16, 2016, 12:17:35 am »
It seems that something with your system configuration or hardware is not compatible with hibernate.  I'd disconnect your spare disk and reader.  Video card too if using an add-in.  Install the M.2 950.  Now CLR_CMOS and configure the BIOS from scratch changing as little as possible.  Set the controller operate mode as AHCI.  Connect your W10 install media to the machine, USB Stick or DVD.  F10 to save and exit.  First boot...  Select the UEFI: prefix for the W10 install.  If the M.2 is not selectable as a destination, you will need to supply controller drivers F6 method.  I'd allow the system to update normally and test hibernate.

If hibernate is not a select-able option, open Power management and ensure its checkbox is selected, then restart and retest.  There is no FW update for the 950 Pro on Samsungs site.
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW

onesolo

  • 10
  • 0
Re: H170-D3HP Hibernation and SATA problem
« Reply #7 on: December 16, 2016, 05:34:09 pm »
It seems that something with your system configuration or hardware is not compatible with hibernate.  I'd disconnect your spare disk and reader.  Video card too if using an add-in.  Install the M.2 950.  Now CLR_CMOS and configure the BIOS from scratch changing as little as possible.  Set the controller operate mode as AHCI.  Connect your W10 install media to the machine, USB Stick or DVD.  F10 to save and exit.  First boot...  Select the UEFI: prefix for the W10 install.  If the M.2 is not selectable as a destination, you will need to supply controller drivers F6 method.  I'd allow the system to update normally and test hibernate.

If hibernate is not a select-able option, open Power management and ensure its checkbox is selected, then restart and retest.  There is no FW update for the 950 Pro on Samsungs site.

oh boy...

What part did you do not understand that, Hibernation workes fine when using Win10 installed on my HDD but when using Win10 installed on the SSD, it doesn't ?!?


Gigabyte H170-D3HP (BIOS F20g), Intel i7-7700, 2x8GB GSkill DDR4-2400, Samsung 950 Pro 256GB (NVMe), 2x Nvidia 1060 6GB, WD 2GB Blue, Win 10 Professional x64

dmdilks

  • 3093
  • 43
  • "If it isn't broke don't fix it"
    • http://dmdcomputerservice.webs.com/
Re: H170-D3HP Hibernation and SATA problem
« Reply #8 on: December 16, 2016, 06:56:39 pm »
Ok did a little research. It might be the M2 drive. Other mother boards are having basically the same problems. They are saying slow boot & sleep mode problems. Now not everybody is having problems. Plus they saying the same thing you are tried everything under the sun too.
X299X Aorus Master, i9-9940x-3.30Ghz, 64gb G-Skill DDR4-2400, MSI RTX-3070 8GB, Cooler Master case, Thermal-take PSU 850w, 1-M2-NMVe SSD-512gb, 3-Pny 1TB SSD, 2-WD Raptors 1TB, Win 10 pro 64bit, Asus 35" 144Mhz Monitor.

shadowsports

  • 2259
  • 67
  • Xbox One, Drives STI, Use QVL RAM For Best Results
    • Gigabyte US
Re: H170-D3HP Hibernation and SATA problem
« Reply #9 on: December 18, 2016, 11:47:27 pm »
Oh boy?

The part where I ask you to take all components out of your system leaving the M.2 which will confirm whether it (alone) is the issue, thereby allowing you to re-add one component at a time, video card, card reader and the spinner (HDD) that we already know works.   ;)  This should systematically allow you to determine which device is causing the failure to resume successfully. 
Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 3080Ti FTW3 Ultra, 960 Pro_m.2, W11
Z370-HD3P (F5) \750w, 8350K, 8GB LPX 3200 - 16-18-18-38, GTX 970 FTW SC, Intel SSD, 2TB RAID1, W11
Z97X-UD5H \850w, 4790K, 32GB Vengeance, RTX 2080 FTW