RMA Info

[ScunnyUK]

Hi,
 I sent my motherboard for repair on the 16 - 08 - 2010 and as of yet havnt heard anything back with regards the rma.
The Post office Track and Trace shows the board was delivered on the 17th but I havnt had any email or anything to acknolidge reciept from Gigabyte.
 Is there anywhere / way I can find info to what is going on with this?
 RMA No: UKA-1080081

Thanks
Gaz!

[Dark Mantis]

Hi Gaz
It is probably down to the local(UK)  repair technicians holidays. I know it is inconvenient but we all like time off sometimes. Just a bad time of the year to pick to have a breakdown.

[ScunnyUK]

Thanks for the quick reply Dark Mantis

 If only we had the choice to pick and choose if and when our hardware breaks down 

[Dark Mantis]

Yes quite right.   Sorry I can't be of more assistance. Hopefully not too much longer though. It is annoying that there is no direct phone line to the RMA centre or indeed other parts of Gigabyte UK. Most companies have telephone communication lines with their customer base.

[ScunnyUK]

Thats ok, I was getting worried with not hearing anything and now thanx to your reply I am somewhat relieved 

[Dark Mantis]

Glad I could help put your mind at rest. The technicians back off holiday next week so hopefully things will get moving again.

[ScunnyUK]

 Just thought Id update this as I recieved a plesent suprise thismorning   
The delivery van turned up with a new replacement board for me which I wasnt expecting at all , not only because I hadnt recieved any reciept of delivery from gigabyte but my rma was supposed to be repairs only !!

So Many Thanks Gigabyte and of coarse Dark Mantis for your help

Gaz!

[Dark Mantis]

Well that was a good outcome and better than imagined. Well done Gigabyte!