HD6850 No Signal Crash

[brain]

I have a MSI R6850-PM2D1GD5/OC
Default clock 820/1100


That youtube video is what mine does every time.  Crysis Warhead/Farcry2/Star Craft 2

It's not a power supply issue.

I'm just hoping on to this message board because all the others have not been successful at getting the issue looked at by any vendor to issue a fix but Gigabyte. Much credit to Gigabyte

Random guys fix for it.  I dont want to use a pencil I want a vendor to fix it in software.
http://85.12.17.139/showthread.php?p=3832258

I RMA my card to MSI and got  back a faulty replacement card. So I am to RMA it again I guess.

I know I dont have a Gigabyte card so I will be nice and observing.  Good luck to you all.

[Dark Mantis]

Hi Brain and welcome to the Gigabyte Forum.

You are still welcome to give advice or air your views regardless and I am sure that some people will be happy that you posted  that information. 

[fullrespect]

I've received a text message today about the RMAed card situation. The status is "fixed by Gigabyte Service" , and tomorrow I'm gonna go get it.

Hopefully , no signal crash is history for me now. I'll keep you in touch and let's hope for the best.

[Dark Mantis]

Well fingers crossed mate. At least it said fixed not no fault found.

[brain]

Watching the youtube video again. It is the same thing that happened to both cards orignal purchase and the RMA'ed card I got back. Exactly the same thing.  Same part.  Same no signal same reset button doing nothing to the display.  The system sounds like it is resetting but the screen is still no signal.  Power off is the only thing that gets signal again. 

I do have an LED bios message screen.  During that time it give a 2C message error.  Which is graphics in MSI world.

[fullrespect]

Oh , well , as a matter of fact ... the real status was NO FAULT. I refused to pick up the card. It was sent back to Gigabyte for more investigations.
They tested the card with FurMark ... that's why the status is OK.

As far as I'm concerned , from now on , I will NOT buy any Gigabyte hardware ever again.

[Villy_Da_Man]

Me either. Sapphire, PowerColor for vga & ASUS for MB...

[brain]

Sapphire, PowerColor, MSI, All have reported cases of black screen no signal crash.  It is AMD design flaw not the vendors fault.  However the tech support is on the vendor.  However you should contact AMD directly about the 6850 too.

[Borg]

The problem is not AMD, a particular batch of memory chips are bad(Hynix).  Here in Serbia appeared only on the Gigabyte 6850 models and not at all.
All of us that we had a problem in Serbia, we got another graphics card

[brain]

Ok got a call from MSI RMA department.

His words:

Verified Voltage Regulator on the card.  The voltage spikes causing crashing.  Tested both my cards that I RMA same issue.  He said they get a "NEW" shipment of updated cards next week that should have the fix.  He will test that one first before he sends the new one to me.  "

What I conclude it's a known problem with the hardware probably not fix able by bios.

I asked if other vendors had issues.  He didnt really say but he mention Gigabyte tried to fix it with a BIOS fix.  He said he talked to MSI bios team and nothing he knew was in the works for a fix.

Sorry guys. 

Will update you guys again.

[59th_Wittman]

Hi Guys!

This is an information the reason of the issue.

For the HD6800 card AMD is using CHiL 8214 VR. This VR is used in multiple products and in different configurations. The chipset comes with a 00 default configuration, however the manufacturers have the option to write individual configurations for their graphic cards. When this happens 00 is substituted with a different number (in 8214 module’s case there are 18 configurations). These configurations have to be provided to CHiL (AMD, NV and the manufacturers are doing this) who in turn does the necessary modifications and the VR has to be ordered based on the modifications there on. The cause of the problem is that the cards in question have not been using the properly configured VR that in some cases caused voltage fluctuations which in turn caused no signal. Gigabyte manipulated memory timing through BIOS so the memory is more forgiving to voltage fluctuations, with positive results for some customers.
The problem came to surface because AMD’s main partners ordered a large number of CHiL 8214 configured for HD 6800 therefore creating a shortage for the rest of the manufacturers who are not partners. Most likely Gigabyte did not wait until the properly configured 8214 shipment arrived and used a similarly configured 8214. According to the information approximately 100 cards were built with these chipsets. Since there is no recall Gigabyte is probably waiting for individual warranty calls, also noting that other manufacturers could have the same problem, only because of a malfunctioning VR, simply a manufacturing defect. One can recognize this is a Gigabyte problem since their cards malfunction under similar applications for the majority of users versus other VR faulty customers where the freeze happens randomly if the load is slightly larger.

Congratulation Gigabyte! 

[Dark Mantis]

Well at least that explanation makes sense and we know the cause of the dropouts. I would suggest contacting GGTS and tell tham that you understand what has happened and why and ask what they intend to do about it. If as you sday the number is small it is easily remedied.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

[fullrespect]

I don't think that's just 100 faulty cards out there. I mean , presume that I'm a "lucky bastard" with 2 of 2 faulty Gigabyte cards ... 2 of those ~100 faulty cards are mine. Wow , this world it's gettin' smaller everyday. The first batches are faulty , and no way the numer is ~100. Maybe 800-1000 , but not just 100. Just my opinion.

Still no answer from Gigabyte about my beloved faulty cards. Yey !!! (not..)

[Dark Mantis]

I must admit it does sound an incredibly small number in total. But even if your estimate is closer that is still a small number of cards to recall to fix.

[fullrespect]

Yes , it is indeed. But that's more frustrating even though is a small number my local Gigabyte can't fix the problem. I gave them links , even videos with the crash , I told 'em to test it with FC2 Bench and still the same answer : the card is fine.
The problem is that my desire with FC 2 Bench not get fulfilled, Vantage , 3D Mark 11 , Black Ops and that's it. I get back the card , test it under 3 systems and boom : same spot , same crash , same frustrating moments for me. Will I ever get what I paid for? Well , it's a tricky question with no response whatsoever.