Ticket / RMA package

[fablept]

Hi.

I submit a new ticket regarding a GV-R477UD-1G a few hours ago, but i didint understand if the email they will send to check the status of the ticket is automatically or i have to do something more (register at Gigabyte, etc)?

I suspect that i have to send the card to RMA (it doesnt show any picture in LCD), but i cant find the original package..will be a problem?

Best Regards.

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

The email reply is an automated one and doesn't require any response from you.

You have emailed GGTS here I take it:

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com.tw/Default.aspx

[fablept]

Thanks

I was expecting a email containing a password to insert there, but only needed to insert email and choose language

About the package, does anyone know?

[Dark Mantis]

It shouldn't make any difference as long as you return it in a secure package to prevent damage in transit.

[fablept]

Thanks for answering..

Hopefully everything will be solved

[Dark Mantis]

You're welcome and good luck with the RMA.