P43-UD3L board USB problems

[Dark Mantis]

Hi and welcome to the Gigabyte Forum.

Try using a PS2 keyboard and see if the same problem occurs as this feature wasn't designed for USB keyboards and mice. If you still have the issue we can see if there is some way to fix it.

[greycounciller]

OK, Will do. I'll try it in about an hour. I un-installed the HP printer drivers and used Windows one and it's still the same. If it runs smoothly with the PS2 equipment, will that mean I'm stuck with them?

[Dark Mantis]

OK, Will do. I'll try it in about an hour. I un-installed the HP printer drivers and used Windows one and it's still the same. If it runs smoothly with the PS2 equipment, will that mean I'm stuck with them?

Actually my post was for jurroppi1. That is the only problem when you get mixed posts, it can get confusing. It certainly wouldn't hurt though as it could possibly help you too.

[greycounciller]

Tried and retried it. Doesn't alter anything.
Oh well, I had high hopes on that too.
I don't think it lies in the USB power available, more a case of a conflict with the ports somehow.
The back ports function fine 95% of the time.
It's only when you use the headers to additional ports that things go awry.
I'll disconnect them all again in a few days  and try it that way and see how it functions.

[Dark Mantis]

One thing that might be worth checking is that the pinoputs on the case ports connectors are matching the pinouts of the motherboard. It has been known for them to be different and not match up properly.

[greycounciller]

I think I checked that when I installed it.
It's a Cooler Master Centurion Case.
I'll have to dig up the installation paper first then the Gigabyte one.

[jurroppi1]

Hi and welcome to the Gigabyte Forum.

Try using a PS2 keyboard and see if the same problem occurs as this feature wasn't designed for USB keyboards and mice. If you still have the issue we can see if there is some way to fix it.

Can I use a USB to PS2 adapter to accomplish this or should I venture out to find the nearly unfindable PS2 mouse and keyboard to accomplish this. Honestly I think I'd have to order one online as most KB/Mice are PS2 as has been the standard for a long time. This seems really odd that a board of this ilk would not support wake by USB since that has also been a standard for a long time (several MS OS gens). All of the other PCs I have built, owned, bought, or used at work (and believe me they are myriad) have never had this issue. ASUS boards, soyo boards, MSI boards, Dells, HPs, Gateways, etc... none have done this.

I just have a hard time believing this is the final answer on this issue, but I have been wondering if for some strange reason this is the case (that I need to use PS2 peripherals to overcome the problem).

[Dark Mantis]

It shoulodn't need to be the permanent fix but it will obviously help us when faultfinding if we can trace it to this or eliminate it as a cause.

Yes you should be  able to use an an adapter without any problem. A lot of people keep an old PS2 keyboard (myself included) for testing and BIOS flashing purposes.

[jurroppi1]

It shoulodn't need to be the permanent fix but it will obviously help us when faultfinding if we can trace it to this or eliminate it as a cause.

Yes you should be  able to use an an adapter without any problem. A lot of people keep an old PS2 keyboard (myself included) for testing and BIOS flashing purposes.

I can go this route and undoubtedly it will fix the immediate problem with the KB/mouse, but I just discovered that all of the top four back ports  lose connection on wake (even when using the case power button to wake the system instead of using the KB or mouse to do so). I plugged a different KB into one of the front USB ports on my case and the KB works there no problem even when it won't on the MOBO USB top four rear connectors. Very odd... I'm wondering if this is a dell KB/mouse issue with this board now, because the logitech mouse I have also works in the back panel. Either that or the top four ports are messed up on this motherboard.

[Dark Mantis]

From what you say it does sound like a compatibility issue. I'm not sure but I think I remember a similar problem some time ago now that you mention Dell.

[jurroppi1]

I placed the KB/mouse on the bottom two of 8 USB back panel ports and the next two above have the logitech mouse dongle and the netgear dongle. The computer booted up so fast this time I couldn't see the post - scary fast compared to previous. In about 3 seconds I was at login. It took a little bit to login because the drivers had to re-enumerate, but I think I'm getting somewhere on this. I've heard of other people having problems on the top four ports of other GB boards with external drives and other dongles as well - not just this board.

Do you have any suggestions for that?

[Dark Mantis]

NO I am afraid that I don't. The only thing that comes to mind is if they are all trying to initialise at once and are sending and receiving data maybe it is just overloading the bus. Only a pure guess but I can see no other explanation for it.

[jurroppi1]

I guess I'll have to look into flashing the bios to the latest rev (if it isn't already), and double-check all of the drivers just to make absolutely sure. Who knows, maybe I missed something or the issue has been resolved with an update that became available since this conversation began.

Thanks for your help though.

[Dark Mantis]

You are welcome I just wish I could have given you more concrete help though.

[jurroppi1]

O.K. I just had this happen again a few wake-ups ago. The logitech mouse was lost this time, not the dell mouse - weird. I was able to remove the dell mouse and replace it with the dongle for the logitech mouse and all seems to be well for a few wakes now. I was just able to install a USB stick into the port that was lost previously and it also works now. My gut says this is specific to the dell mouse.

In case you're wondering why I had two mice connected, the logitech is a smaller mouse for my 4yo daughter to use (fits her hand better). I was having this issue prior to ever installing the logitech mouse, so the dual mouse thing isn't what was causing this since it was occurring previously as was already stated.

I've never heard of an issue like this before, it's just really weird!