UK RMA GV-N560OC-1GI Graphics Card

[npottle]

Hi i am new to these forums so forgive me if ive posted wrongly.
I have a GV-N560OC-1GI which was bought as a late xmas/ early birthday present by my uncle who visited from australia
the card was purchased in the uk but as it is a gift i have no receipt it was purchased in early april 2011.
worked ok for a while but now seems to show coloured blocks or goes blank then locks up and computer restarts
please advise what i can do
Thks Nigel

[Dark Mantis]

Hi

Have you made sure that the drivers are the latest versions ?

Is your motherboards's BIOS the newest version ?

I wouldn't think it would be a problem but you will probably have to contact runn3R the Forum Administrator for help with getting it RMAed.

http://forum.giga-byte.co.uk/index.php?action=profile;u=13

[npottle]

Hi yes used latested Nvidia drivers motherboard up to date was working fine for 4 weeks lowered the clock speed as seen in other forums and that helped lasted a lot longer before i had trouble.
 contacted my uncle who says he bought it in london near stanstead but thats as much as he can help
SN/ 1109001004006 so if i have it right it was manufactured in march of this year
Nigel

[Dark Mantis]

Obvoiusly the card is within it's warranty period. It is more a matter of policy and whether Gigabyte will allow an RMA without the normal paperwork. As I suggested before try contacting runn3R

[bytheway_r]

It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.

[npottle]

Hi how do i contact runn3r i am a newbie here and haven't got much idea how this works
Regards
Nigel

[absic]

If you click the blue link in Dark Mantis's earlier post you can send your message, it's a direct link to runn3R's PM.

[Dark Mantis]

It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.

That is what I always thought until a couple of months ago when someone had their RMA refused because they didn't have the reciept. In the end runn3R did manage to get it pushed through but the RMA department weren't going to accept it at first.

[npottle]

Hi i am so used to using BFG till they folded always loved their overclocked cards out of the box, of course they had problems with faulty cards too but i never had a problem with an RMA. thats why i chose Gigabyte wanted their SOC 100mhz model but couldnt find it anywhere so had to settle for the OC model seems i made a mistake hope its not a double whammy with no RMA

[npottle]

Card is completely unusable this mornig, Lines on display from switching on then all different coloured blocks over screen before blue screen of death first time ive seen one on windows 7

[Dark Mantis]

What was the stop code on the BSOD ?

[npottle]

Ok here goes 0X00000116(0XFFFFFA800A188010,0XFFFFF88010036520,0X0000000000000000,0X0000000000000002)
NVLDDMKM.SYS ADDRESS FFFFF88010036520 BASE AT FFFFF8800FED2000, DATE STAMP 4D9E7FR4

[Dark Mantis]

The 116 code relates to a video problem which you already know and usually has to do with over voltage. So if you can drop the voltage on your card it might help.

[npottle]

Hi how do i do that it goes bsod before it gets into windows

[Dark Mantis]

It may be a faulty card then. I would suggest an RMA.