I have had talks with the
Gigabyte and would like to post the general points that came out of the conversation. The member
Judith Howarth wrote these three sentences
“if you had just paid $1500.00 plus dollars for a state of the art computer”
”if I do that, I violate the service contract on the machine”
”this particular manufacturer does not take phone calls, and has absolutely no service dept”
which actually contradict each other. It’s hard to believe some PC manufacturer which assembles state of art PC and binds users with mysterious service contracts does not have any service / after sales dept. The user then blames
Gigabyte so much but first of all her main point of contact should be her PC vendor.
AussieAllan was 100% right when he wrote:
"you have consumer rights .... exercise them. You have had a bad experience with a shonky system builder ....not a motherboard manufacture"
I wrote that if she had a problem with her board she should take legal advice whereas what I should have said is ““I would suggest that you consult a lawyer regarding your problem with your PC” – as consumer rights affects the whole product (PC) she bought.
As
Judith Howarth resides in the USA she should be using a US forum such as
TweakTown not this one as this is for the UK and Eire resdients use primarily. She may well have already been there as she stated
“I have already provided these specs to a Gigabyte rep on the phone. He took them and when he got back to me,
it went nowhere. ... the rep took my name and said that he was going to run tests on that particular configuration.”
She can contact
Gigabyte USA through
GGTS also and another post of hers
“Furthermore if no company rep cares enough to let their input into the discussion”
again she should use the USA forum or GGTS for contact. Possibly that was where she talked to the Gigabyte rep on the phone.
Judith Howarth said
“since Gigabyte changed the way features on the board work with the F7 bios, due to these boards catching fire”
This was absolutely incorrect as there was only 1 board that suffered due to this (BTW exchanged to brand new and better specs MB model together with new better CPU and RAM), so using plural is not reasonable there. But indeed
Gigabyte still advise to use the newest bios for this problem which can happen only when MB is extremely overclocked.
Gigabyte announced it at USA website and our forum too (I can provide with the appropriate links if needed). They don’t know anything about F7 bios to be the problem of limitation of any bundled software functioning but if it happens then should be examined by appropriate
Gigabyte branch.
The company also would like to say that they agree 100% with (kiwi)
Steve's post
“These people give their time and effort to help fellow pc builders,enthusiasts,etc that have a problem.
They do it with a good heart,unselfishly trying to assist others.They definitely do not give bad advice
knowingly. I feel that Aussi Alan deserves an apology from you.I understand how annoyed you must be but your
anger and annoyance should be directed to the seller,not the guys here on the forum.”
I think that clears up this thread and hopefully stops this waste of what could have been much more productive time.
