Official GIGABYTE Forum
Questions about GIGABYTE products => Motherboards with Intel processors => Topic started by: Searcher1 on April 22, 2011, 01:42:38 am
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Hi All
I mentioned seeing the following in my other thread about BSDs
The following has happened a few times and the only common denominator seems to to be that the PC has been left to idle away for sometiime including the period around 11pm.
I use an MS Explorer Trackball and in use it has permanently 'lit' red LEDs (FWIW during bootup this lights up once W7 kicks in i.e. not during the POST and initial boot phase) the problem is that when I come back to the PC the LEDs are out and the screensaver (or whatever was on the screen) is stuck.
The only thing I thought so far is the USB is powering down but I have "USB select mode" to disabled so AFAIK W7 should not be powering anything down ~ I do not power off the screen or HDDs. Not sure what power (suspend) mode I have in the BIOS. Will check that and report back :)
Edit ~ I am usng Balanced power saving mode and did change the HDD 'turn off' from default 20mins to 158mins this time.
I have checked the advanced settings in the power management and no others refer to the USB devices!
The most annoying thing is that whenever this happens I need to soft reboot to get the PC running again.
Oh, just looked "Advanced Power Settings" again and FWIW the PCI Express Link Power State is set to Maximum Power Savings. Could that be part of the problem???
TIA :)
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The BIOS power management is S3(STR) :)
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These power saving modes are a PITA often and cause no end of problems. I would suggest disabling them all in both Windows and the BIOS and then try enabling them one at a time and run for a while to test in between. That way you will be able to track down exactly what it is that is causing the problem.
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So to make sure I understand the issue here, can you explain again, thanks!
Is the issue that you think your mouse it what is putting the system to sleep, or just your mouse is not woke up after you resume from sleep?
Do you want/use sleep purposefully?
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So to make sure I understand the issue here, can you explain again, thanks!
Is the issue that you think your mouse it what is putting the system to sleep, or just your mouse is not woke up after you resume from sleep?
Do you want/use sleep purposefully?
Hi
Okey dokey :)
I never set my PC to go into sleep or hibenate mode of any description.
As per my OP what happens and for the record it happened again within the past half hour is that I return to the PC to find the screnn frozen the keyboard unresponsive and the Trackball LEDs off with the buttons also unresponsive and the onlyway to get going is a soft reboot using the case reset button.
As mentioned in my OP the only thing that is "power saving" is 'PCI Express Link Power State is set to Maximum Power Savings'.
It is like the USB and the Graphics card are going into soe sort of sleep state from which it is impossible to wake it/them up???
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Right, subject to Lsdmeasap bouncing back in with more valed feedback I altered this:-
'PCI Express Link Power State is set to Maximum Power Savings'. I changed it to "off", we shall see if this has any effect??? Good or bad ;)
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I should certainly say it is worth trying as all the power saving modes are troublesome at times. Save the world and screw yourself! :-\
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The darned problem happened whilst I was using the PC.
Was on a web forum posting and suddenly trackball lights are out, keyboard inactive and screen frozen ~ :o ??? :'(
Just what the heck can it be??? Especially bearing in mind the Trackball is USB directly into the motherboard and the keyboard is plugged into the PS/2 termnal!
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Well assuming the drivers are not causing a problem can you try an ordinary mouse and see if the problem still happens ?
The power saving modes can be troublesome even when in use sometimes.
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Hi DM
Yes, trying a vanilla mouse may be a good idea. Will have to buy one ;)
Another "not sure it is related" happened. Got another lockup this evening and was just looking at the Clock/date in the Task Tray and spotted is was 11 years off!!!! i.e. time, month and date were right but 2000 instead of 2011. Now how and when did that happen? The BIOS is dated correctly, and all the Restore points are dated in 2011 so not something from way back to when I built the thing.
Reset the year and the the Anti Virus told me I was out of date........rerun the update and the definitions are todays but it sasy the last update was 6/5//2000 and W7 action center is giving me a warning about the AV being out of date???
Now I have checked for Malware etc using MalwareBytes and SuperantiSpyware togther with HitMan Pro and squeeky clean so just what the devil caused the clock oddity???
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Hi
I expect what has happened is that for some reason (maybe an update,SP1, or Windows has run a restore point for some reason) Windows has reset it's basic features back to default. I have had it happen before. It is just like when the motherboard battery needs replacing.
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Computers, don't you just love them ~ it is good I have patience of a saint :D
Further update which may be relevent:-
1) Before when I checked the Trackball for driver of software update "it" reported nothing new available. However, in Windows Update I spotted in the 'optional' list one for MS Hardware USB Mouse. Ran the update and (sorry not sure of the driver version or date before) and new driver listed as being installed and also Intellipoint went from v8.0 to v8.1
2) Also in the optional list was this KB2488113 link here http://support.microsoft.com/kb/2488113 about An application that uses Direct2D or Direct3D may crash in Windows 7 or in Windows Server 2008 R2
Obviously no real idea at this stage if either of these will have the positive effect needed, only time will tell. Will advise in case it helps anyone else one way or another???
In regard to the clock and AV updating ~ todays auto update seems to have cured the issue i.e. no "red" flags so a result ;)
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Thanks for the upfdate and keep our fingers crossed for now then.
I have seen some saints fall before their computers even so! ;)
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Thanks for the upfdate and keep our fingers crossed for now then.
I have seen some saints fall before their computers even so! ;)
:D as I get older my reserves are lower but heh ho :)
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Heh ho, it happened again as before whilst using the PC with a mutlitabbed IE8 open and Outlook running.
So other than as you suggest trying a plain simple mouse ~ I used this style of Trackball because mice give me wrist ache ~ not sure what else could be the cause, so very odd what with Trackball going 'offline' and the screen freezing with keyboard unresponsive???
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I was just suggesting trying a different mouse as a faultfinding technique not a long term remedy.
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I was just suggesting trying a different mouse as a faultfinding technique not a long term remedy.
:D ah! but if it works then what do I do ;)
Just did a little Googling and found this MS page that has similarities (just) ~ now I use two accounts the "master" admin which I only access as needed but for everyday stuff I have an UAC setup and indeed can still install software and make chnages by when W7 asks put my Admin password in, so I am not changing accounts as discussed on that fora here http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/mouse-and-keyboard-freeze-after-switching-user/080ab7df-7014-42f8-89a5-e5fda945460b so maybe it is a W7 question.......but what is it!!!!!
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I take it that you do have it plugged intop the back I/O panel on the computer ? Sorry if I have asked before.
Regarding the use of an ordinary mouse, if it works then at least we have some more information to go on.
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I take it that you do have it plugged intop the back I/O panel on the computer ? Sorry if I have asked before.
Regarding the use of an ordinary mouse, if it works then at least we have some more information to go on.
Yes, Trackball plugged into one of the I/O panel USB ports and the KB into the PS2 port.
I will get a USB mouse later in the week in readiness ;)
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Just an interim update.
Yet to get a plain mouse but did update as mentioned the Intellipoint software and also the graphics drivers. But have had it happen twice in the past 3 days ~ grrr!
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Shame but thanks for the update anyway.
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Shame but thanks for the update anyway.
Hi DM
It is the sheer unpredictability of it and AFAIK there is not log I can exmamine to 'see' what the trigger event might be??? As previously mentioned it mostly has happened whilst away from the PC but once occurred whilst browsing with IE8 and about 8 or 9 tabs open.
Simply thinking out loud ~ empirical tests a) run the PC but with zero running i.e. just turn it on for the day and see what happens? b) use Firefox in case it is somehow linked IE8
Neither scenario is that great because it does not happen every day :bangs_head_against_wall:
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Another update FWIW ???
System has behaved itself for many days but in the past 36hours has happened 3 times the last one a short while ago and this time the LEDs were on in the Trackball......never seen that before with the screensaver frozen and as before the keyboard equally frozen.
I did the reset button and it did not respond.....very odd thinks I, so hit it again and it took a couple of seconds to act but again oddly. Normally the reset button triggers the reboot almost instantaneously but this time it took approx 2-3 seconds!!!!
Aren't computers fun ::)
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FWIW I would suggest not using the Reset button but go for a hard shutdown. It is kinder on the computer and doesn't have all the problems inherrant with the reset button.
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FWIW I would suggest not using the Reset button but go for a hard shutdown. It is kinder on the computer and doesn't have all the problems inherrant with the reset button.
Ah! now I was not aware of such a difference between the two methods of a hard reboot???
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On the whole it is far better to just use the power button to shut down if the computer is locked up. Using the reset can cause problems like muliple rebooting and issues with the CMOS etc.
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Evening DM et al
Just needed to post an update.
The issue has persisted randomly and because thankfully it is not too frequent I forgot to get another vanilla mouse to eliminate the Trackball ???
However the reason for the posting now was that it happened again this afternoon but a new thing was that all the fans which with the exception of the CPU fan which is connected to its header are direct wired to the PSU (fan controller is on the shopping list for the future) all were running at very noisy speed ~ almost as if they were running over-volted so to speak!
It was not obviously to me the CPU fan as well but the various case fans only?
Could my issues be something to do with the PSU is some odd way???
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I have had the same thing happen and the only way I cured it was by an extended clear of the CMOS. Nothing else would seem to make any effect.
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least one hour before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.
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I have had the same thing happen and the only way I cured it was by an extended clear of the CMOS. Nothing else would seem to make any effect.
Remove the power cable from the mains supply and then press the power switch on the case for a few seconds just to drain any residual energy in the PSU capacitors.
Once done remove the motherboard battery for at least one hour before replacing it.
Next plug back into the mains supply and boot.
You will now need to enter the BIOS by pressing DEL and load Optimised BIOS Defaults.
Make any other changes to the BIOS settings to suit your self like disabling the floppy drive, disabling the full screen logo and making the HDD the primary boot device and then press F10 to save and exit.
Hi DM
When you say you had the same thing happen are you refering to the 'go to sleep' issue i.e. you have experienced that ;) Or just the apparent over-volt running of the PSU connected case fans???
TIA :)
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Hello Searcher1,
Your previous posts suggest the you are you using a screensaver of somekind. Recommend that you disable it to see if it helps resolve the problem. Leave it off there thereafter modern day LCD screens no longer need saving. Double check that you have actioned DM's request and disabled all power and sleep options in both BIOS and Windows. Also do not delay and get a vanilla mouse so that you can assess your track ball device status. Get a cheap USB keyboard while your there to see if your PS2 keyboard maybe the cause. Both of these devices will come handy for future fault analysis.
Do not overfocus on your trackball just yet, remember that your keyboard and screen have also locked up. Software applications can sometimes call for an unavailable request and go into a never ending wait or search loop while commanding 100% of CPU usage. This fault does not normally trigger an auto Windows Restart as a system failure would since Windows thinks that all is well. Meanwhile all of your other devices are denied access to the CPU and appear to be locked.
Here is how to access and read the system log files :
1- Simultaneously press the "Windows" key and the letter "R" to open Run command window
2- In the open input line type in "eventvwr" and click OK
3- Open the folder tree under "Custom Views" and highlight "Administrative Events"
4- Look at the "Date & Time column" and focus on the time period where the unwanted event(s) occurred and then select them one at a time.
5- Use the info depicted in the lower window to gain insights - view both general and Details tabs.
6- Use the info gained at step 5 to to troubleshoot your system or select a specific error log in another more specific folders/logs available to you in log viewer.
Good Luck,
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When you say you had the same thing happen are you refering to the 'go to sleep' issue i.e. you have experienced that Or just the apparent over-volt running of the PSU connected case fans???
Hi Searcher1
Sorry, I was talking about the seemingly top speed running of everything. All the fans etc sound like they are overvolted.