Official GIGABYTE Forum

shut down GGTS and support through forum?

absic

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Re: shut down GGTS and support through forum?
« Reply #15 on: July 27, 2010, 11:05:15 am »
Not that I would really expect the same kind of response but, my wife had issues with a company she was dealing with in Japan over a lost log-in password and getting it re-set.

From the time she sent the first enquiry to them in Tokyo, via e-mail to having everything resolved, including a telephone call to us in the UK from Japan by them took less than 2 hours!!

Now that's what I call customer service.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: shut down GGTS and support through forum?
« Reply #16 on: July 27, 2010, 01:46:12 pm »
You would have to agree there! That's pretty good service by anyone's standards, in fact almost up to our forum's response times ;D
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: shut down GGTS and support through forum?
« Reply #17 on: July 27, 2010, 02:06:51 pm »
I forgot about this thread and made few posts very similar to this topic in another thread. I'm sorry about that...

Well... If Gigabyte has the plan to hire someone to help the forum, then Dark Mantis is the right person due to his huge passion and respectable knowledge for the job...

If a company wishes to get BIG, then the company should really put lot of effort in AFTER-SALE (not PRE-SALE) customer service. For example Samsung... In my opinion, Samsung can be so successful in a relatively short time period because Samsung's customer service is very good.
Intel Core i7 920 O/C @3.36GHz, Gigabyte X58A-UD3R (Rev. 1.0), G.Skill ECO Series F3-12800CL8D-4GBECO 2x2 GB, OCZ StealthXStream 600W, Titan Fenrir V2 CPU Cooler, Western Digital Caviar Black 640GB SATA3, XFX 8600GT 256MB, LG GH22NS50, Benq G222HDL

Dark Mantis

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Re: shut down GGTS and support through forum?
« Reply #18 on: July 27, 2010, 02:19:49 pm »
Honestly I didn't pay him(much)to say that ;D
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: shut down GGTS and support through forum?
« Reply #19 on: July 27, 2010, 02:29:10 pm »
Honestly I didn't pay him(much)to say that ;D

Ha Ha... you already paid me much, i.e. your instant responses to most of my questions posted in this forum. That's the type of technical support the forumers wish to have (from Gigabyte).
Intel Core i7 920 O/C @3.36GHz, Gigabyte X58A-UD3R (Rev. 1.0), G.Skill ECO Series F3-12800CL8D-4GBECO 2x2 GB, OCZ StealthXStream 600W, Titan Fenrir V2 CPU Cooler, Western Digital Caviar Black 640GB SATA3, XFX 8600GT 256MB, LG GH22NS50, Benq G222HDL

 

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