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RMA Info

RMA Info
« on: August 26, 2010, 04:08:25 pm »
Hi,
 I sent my motherboard for repair on the 16 - 08 - 2010 and as of yet havnt heard anything back with regards the rma.
The Post office Track and Trace shows the board was delivered on the 17th but I havnt had any email or anything to acknolidge reciept from Gigabyte.
 Is there anywhere / way I can find info to what is going on with this?
 RMA No: UKA-1080081

Thanks
Gaz!

Dark Mantis

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Re: RMA Info
« Reply #1 on: August 26, 2010, 04:13:36 pm »
Hi Gaz
It is probably down to the local(UK)  repair technicians holidays. I know it is inconvenient but we all like time off sometimes. ;) Just a bad time of the year to pick to have a breakdown.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: RMA Info
« Reply #2 on: August 26, 2010, 04:51:17 pm »
Thanks for the quick reply Dark Mantis :)

 If only we had the choice to pick and choose if and when our hardware breaks down  :P

Dark Mantis

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Re: RMA Info
« Reply #3 on: August 26, 2010, 04:53:22 pm »
Yes quite right.  :'( Sorry I can't be of more assistance. Hopefully not too much longer though. It is annoying that there is no direct phone line to the RMA centre or indeed other parts of Gigabyte UK. Most companies have telephone communication lines with their customer base.
« Last Edit: August 26, 2010, 04:56:42 pm by Dark Mantis »
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: RMA Info
« Reply #4 on: August 27, 2010, 01:18:26 pm »
Thats ok, I was getting worried with not hearing anything and now thanx to your reply I am somewhat relieved  :)

Dark Mantis

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Re: RMA Info
« Reply #5 on: August 27, 2010, 01:32:19 pm »
Glad I could help put your mind at rest. The technicians back off holiday next week so hopefully things will get moving again. ;)
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

Re: RMA Info
« Reply #6 on: August 31, 2010, 02:00:42 pm »
 Just thought Id update this as I recieved a plesent suprise thismorning  ;D 
The delivery van turned up with a new replacement board for me which I wasnt expecting at all , not only because I hadnt recieved any reciept of delivery from gigabyte but my rma was supposed to be repairs only !!

So Many Thanks Gigabyte and of coarse Dark Mantis for your help :D

Gaz!

Dark Mantis

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  • 10typesofpeopleoneswhoknow binaryandoneswhodont
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Re: RMA Info
« Reply #7 on: August 31, 2010, 02:02:53 pm »
Well that was a good outcome and better than imagined. ;D Well done Gigabyte!
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

anything