HD6850 No Signal Crash

[59th_Wittman]

Well at least that explanation makes sense and we know the cause of the dropouts. I would suggest contacting GGTS and tell tham that you understand what has happened and why and ask what they intend to do about it. If as you sday the number is small it is easily remedied.

Just enter your email address and click on the language of choice.
GGTS   http://ggts.gigabyte.com/

It's already done! I wrote fisrt at 1/9/2011! I sent it test results and much information from the no signal crash issue.

I received this letter yesterday from Gigabyte:
"Dear Steve,

Thank you for your kindly mail. Since ATI still confirms this issue, and we will update this mail as soon as the result comes out. Sorry for the inconvenience.

Regards,
GIGABYTE TECHNOLOGY"

ATI is not, only AMD!!!

I sent a letter today from the real reason of the issue!

I bought approximately 200 pieces Gigabyte motherboard in the last year and I like very much Gigabyte motherboards, because these are very good!
I'm very disappointed, because they do not acknowledge it the issue! This is their mistake!

Wittman

[Villy_Da_Man]

U should replace your graphic card for other manufacture, or GTX 460 1GB. Dont let them fool you.

[onslaught_]

i have a similar issue...with the No Signal Crash..except my computer literally freezes and the sound just repeats..and all I can do is a hard reset

There are over a 1600 views on this thread and another one with a similar issue...that probably means a lot of people are searching for answers...

[esbe]

Okay, I've been having the same issue with my 6850, and Gigabyte's USA RMA department just emailed me saying they got my card. I have described the problem in detail on their RMA form, but is there anything in particular I should mention via email to ensure that they actually replace my defective card rather than just "test in furmark, see no problem, return original card to me"?

[Dark Mantis]

Only really what you have just said there.

[esbe]

Well they returned my same video card. Fired it up, played a few games and everything seemed okay, but after a few days the lockup issue happened again.

I thought that a few people actually got their problematic cards replaced with fixed ones. I guess I either misunderstood, or whomever dealt with my card in the RMA department didn't read my included note.

I kind-of feel like I wasted 180 dollars.

[Dark Mantis]

I know it is an annoyance but I would suggest that you contact the RMA department and ask what they did to the card and then explain the situation again. Maybe they will replace it this time once they understand.

[ray_page]

i sent my vard to gigabyte RMA 1 month ago, and i get this email yesterday:

Dear Valued Customer,
 
We appreciate you being patient with us.
 
We have finished testing your GIGABYTE product(s) and it is (they are) being returned back to you.
 
We thank you for your support to GIGABYTE.


Whats the meanning of that email? is it repaired? is it changed for a new one? They do something? =/

[Dark Mantis]

It is just the "standard letter" that is sent out. I would answer it and ask what has been done etc.

[ray_page]

Update:

1 week ago get back mi card, this came without any letter or explanation of they did with it. They sent back the same f*cking card with the same f*cking problem

They dont care about the document i sent them about the global technical support saying its a faulty card and the need of RMA.

F*ck you Gigabyte, u have lost a pc assembler who regular use gigabyte products.

Long life to ASUS      l,,l,

[Dark Mantis]

I am afraid that sometimes the good work done by the manufacturing side of the company is let down by the poor support that some regions seem to give. It truly is a shame as in this case it can lose customers and I feel a firmer hand is needed overseeing this side of the business.