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UK RMA GV-N560OC-1GI Graphics Card

npottle

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UK RMA GV-N560OC-1GI Graphics Card
« on: May 10, 2011, 10:26:06 pm »
Hi i am new to these forums so forgive me if ive posted wrongly.
I have a GV-N560OC-1GI which was bought as a late xmas/ early birthday present by my uncle who visited from australia
the card was purchased in the uk but as it is a gift i have no receipt it was purchased in early april 2011.
worked ok for a while but now seems to show coloured blocks or goes blank then locks up and computer restarts
please advise what i can do
Thks Nigel

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #1 on: May 11, 2011, 09:28:44 am »
Hi

Have you made sure that the drivers are the latest versions ?

Is your motherboards's BIOS the newest version ?

I wouldn't think it would be a problem but you will probably have to contact runn3R the Forum Administrator for help with getting it RMAed.

http://forum.giga-byte.co.uk/index.php?action=profile;u=13
Gigabyte X58A-UD7
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npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #2 on: May 11, 2011, 11:49:52 am »
Hi yes used latested Nvidia drivers motherboard up to date was working fine for 4 weeks lowered the clock speed as seen in other forums and that helped lasted a lot longer before i had trouble.
 contacted my uncle who says he bought it in london near stanstead but thats as much as he can help
SN/ 1109001004006 so if i have it right it was manufactured in march of this year
Nigel

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #3 on: May 11, 2011, 03:14:02 pm »
Obvoiusly the card is within it's warranty period. It is more a matter of policy and whether Gigabyte will allow an RMA without the normal paperwork. As I suggested before try contacting runn3R
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

bytheway_r

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #4 on: May 11, 2011, 03:55:51 pm »
It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.

npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #5 on: May 11, 2011, 04:41:04 pm »
Hi how do i contact runn3r i am a newbie here and haven't got much idea how this works
Regards
Nigel
« Last Edit: May 11, 2011, 04:42:01 pm by npottle »

absic

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #6 on: May 11, 2011, 04:42:54 pm »
If you click the blue link in Dark Mantis's earlier post you can send your message, it's a direct link to runn3R's PM.
Remember, when all else fails a cup of tea and a good swear will often help! It won't solve the problem but it will make you feel better.

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #7 on: May 11, 2011, 09:16:59 pm »
It should be accepted without much of a problem. With the way Gigabyte's warranty is, I'm almost 100% sure they care about the S/N only.

That is what I always thought until a couple of months ago when someone had their RMA refused because they didn't have the reciept. In the end runn3R did manage to get it pushed through but the RMA department weren't going to accept it at first.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #8 on: May 11, 2011, 09:49:52 pm »
Hi i am so used to using BFG till they folded always loved their overclocked cards out of the box, of course they had problems with faulty cards too but i never had a problem with an RMA. thats why i chose Gigabyte wanted their SOC 100mhz model but couldnt find it anywhere so had to settle for the OC model seems i made a mistake hope its not a double whammy with no RMA

« Last Edit: May 11, 2011, 09:51:13 pm by npottle »

npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #9 on: May 12, 2011, 08:24:47 am »
Card is completely unusable this mornig, Lines on display from switching on then all different coloured blocks over screen before blue screen of death first time ive seen one on windows 7

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #10 on: May 12, 2011, 09:01:04 am »
What was the stop code on the BSOD ?
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #11 on: May 12, 2011, 09:58:39 am »
Ok here goes 0X00000116(0XFFFFFA800A188010,0XFFFFF88010036520,0X0000000000000000,0X0000000000000002)
NVLDDMKM.SYS ADDRESS FFFFF88010036520 BASE AT FFFFF8800FED2000, DATE STAMP 4D9E7FR4

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #12 on: May 12, 2011, 10:25:25 am »
The 116 code relates to a video problem which you already know and usually has to do with over voltage. So if you can drop the voltage on your card it might help.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

npottle

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #13 on: May 12, 2011, 10:31:07 am »
Hi how do i do that it goes bsod before it gets into windows

Dark Mantis

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Re: UK RMA GV-N560OC-1GI Graphics Card
« Reply #14 on: May 12, 2011, 10:34:34 am »
It may be a faulty card then. I would suggest an RMA.
Gigabyte X58A-UD7
i7 920
Dominators 1600 x6 12GB
6970 2GB
HX850
256GB SSD, Sam 1TB, WDB320GB
Blu-Ray
HAF 932

Gigabyte Z68X-UD5-B3
i7 3770K
Vengeance 1600 16GB
6950 2GB
HCP1200W
Revo Drive x2, 1.5TB WDB RAID0
16x DLRW
StrikeX S7
Full water cooling
3 x 27" Iiy

 

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