Hi all, we are all quick enough to go online & complain when Companies screw up & leave us hanging for weeks when we RMA stuff. I just thought I'd let you guys know about my recent experience with Gigabyte UK regarding RMA'ing my GA-790XTA-UD4 motherboard due to many issues that effected system stability. One of the minor issues was due to watercooling leak the top PCI slot was burnt out (not the reason I RMA'd, infact I didn't even mention this in my discussions with tech. support).
Basically once I had my RMA authorised, I sent the board back next day delivery, amazingly the board was repaired the day it arrived & was posted back that day. 2 days after I posted off the board it arrived back, STABLE, working as it should & they even replaced the PCI slot that I damaged myself.
I build/upgraded etc plenty of systems for friends, family & part-time as a business & in my experience any kind of RMA usually takes longer than a couple of days before the user receives their item back.
**Note for any Gigabyte reps. that come across this post, please forward this feedback back to the powers that be**
Even the mighty Corsair (perceived market leaders in customer care) took a total of 10 days to replace my faulty DDR3 RAM.
I really am VERY impressed,well done & keep up the good work. (Not a fanboy, my HTPC has a ASUS MB in it & my graphics card is Sapphire)
