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Why is my RMA request taking so long?

Why is my RMA request taking so long?
« on: December 11, 2009, 11:47:25 am »
I emailed returns@gbt-tech.co.uk on the 6th Dec as directed by officials on this forum and included full details and a copy  of my invoice.
But I've not received any feedback yet.

I also tried the 'global technical service' but that seems worse than useless

How long does it take to get a RMA to  get issued?

I'm currently ill and I need a computer to do what little work I can do.



UPDATE: Seemingly because I added a .pdf attachment it went into their junk box and they didn't check their email junk boxes. Naughty gigabyte!

Still, I've been promised a RMA form soon.
« Last Edit: December 22, 2009, 04:45:13 pm by runn3R »

runn3R

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Re: Why is my RMA request taking so long?
« Reply #1 on: December 11, 2009, 02:28:01 pm »
Hi profquatermass

After double checking we found the reply from our RMA dept which has been sent to you on Mon, 7 Dec.
It has been forwarded to you a few minutes ago by email.
 
BTW no need to attach any invoice for standard RMA claims
« Last Edit: December 22, 2009, 04:45:43 pm by runn3R »
ZX-S & C64 are still my favourites ;-)

Re: Why is my RMA request taking so long?
« Reply #2 on: December 11, 2009, 04:57:14 pm »
Thanks I got todays copy and now sent it back to you.


BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?

I had to dig up and install a copy of open office. We don't all use Microsoft products. ;-))

Certainly the wildest looking spreadsheet I've seen in a very long time.  ;D ;D


runn3R

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Re: Why is my RMA request taking so long?
« Reply #3 on: December 14, 2009, 01:57:17 pm »
(...)
BTW, who's cute idea was it to use a Microsoft excel file to get basic customer info rather than use say a simple online GET/POST form?
(...)

We have online RMA system only for business customers available through our Partner website.
ZX-S & C64 are still my favourites ;-)

Re: Why is my RMA request taking so long?
« Reply #4 on: December 15, 2009, 12:59:26 pm »
Still no sign of my RMA being processed.

Its been several days since I sent the form back to you guys.

What's up?  ???

 

runn3R

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Re: Why is my RMA request taking so long?
« Reply #5 on: December 15, 2009, 01:17:19 pm »
Hi

our RMA dept has sent you (stuart@....) 2 emails with RMA number:
1-st on Monday at 8:19 AM
2-nd today at 9:35 AM (it was re-sent, due to your email from Mon evening)

Please check your anti-spam folder.

If you still do not find these emails then contact me by PM, thanks.
« Last Edit: December 15, 2009, 02:04:30 pm by runn3R »
ZX-S & C64 are still my favourites ;-)

 

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