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1
Notebooks and netbooks / Aero 15-X9 Sleep and Screen Off Not Working
« Last post by r3sonant on Today at 05:48:29 am »
I have an Aero 15-X9 and the laptop never auto sleeps or turns off the screen no matter what duration I set.

This only started happening when I rebuilt it last Christmas using the backup drive I created with the Gigabyte software when I got it.

I started fault finding by booting into Safe Mode and the screen turns off fine there, so I disabled everything in the Task Manager Start-up page and then turned them on one by one rebooting after each was enabled (this was, as you might expect, a fairly painful experience).

It turns out if all of these (Gigabyte services) are disabled then the screen times out.

ControlCenter.exe
AI_widget.exe
CloudMatrixControlCenter.exe
FusionStation.exe
OSDwindow.exe

There have been several updates of the Control Centre since I first encountered this issue and I have installed them all but none of them fix the issue.

I have tried Powercfg but it doesn't see any wake locks.

I tried excluding them with powercfg /requestsoverride process but that doesn't work either.

At the moment I have a batch file that stops them all and starts them all and a task in Task Scheduler that is triggered at screen lock and unlock.

This works fine and the screen turns off or the laptop sleeps, but it's a bit of a bodge and slows the unlock process down.

Has anyone else had this issue or know of a fix?

Thanks.



2
No, devices are connected. When PC waking up - at this time - all devices suddenly disconnect and then immediatelly connect.
3
The solution to fixing GFX cards causes failure to boot is to enable CSM in the BIOS. Of course if you have the non graphics version chip like I have then this is impossible. Gigabyte could have helped out here. They could detect the F series and over-ride the VGA red LED and allow access to the BIOS.
4
Yes read that one. The point about the mobo not seeing a screen attached makes sense but it did not solve my issue. Tried different monitors, different cables Dport, HDMI, VGA

I have a new processor arriving tomorrow. It's one with IGPU. Hopefully that will work and give me some evidence of what was faulty.
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Motherboards with Intel processors / X99 ud4 rev. 1.0 bios update advice
« Last post by Genesis1 on April 10, 2021, 01:34:23 pm »
I'm currently on f20 but want to swap out my cpu for an e5 2680 v4 cpu. Can I bypass other updates and flash the latest 24c? Or do I have to update in order f22, f23, f24?
7
I have now tested this in a Z590 Gaming X and I get exactly the same fault. Red LED stuck on VGA, 5 short beeps. This seems to indicate the CPU is faulty.
8
Hi,

You could contact Gigabyte and find out what you need to do, or find out whether your retailer can correct the situation for you.

Hope this helps,

teknology9
9
Yes I think there is a bent pin in there. I zoomed in with a camera and can see somethings not lined up like the others.

Is this returnable or will Gigabyte say I caused the fault and refuse a return?
10
Hi,

Just to add, you might want to use a PSU calculator to see if if you have enough power for your system. See the link below:

https://www.bequiet.com/en/psucalculator

Hope this helps,

teknology9
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